Implementation Manager

Job DescriptionJob DescriptionDealpath is looking for a self-motivated Implementation Manager to join our growing team!As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.You're excited about this opportunity because you'll:Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practicesImprove existing implementation processes to increase speed, efficiency and customer satisfactionActively identify growth opportunities in accountsWork cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalationsWe are excited that you are:A self-motivated team player, ready to embrace a fast paced, high-growth environmentProduct-focused; you enjoy and feel challenged mastering new softwareAble to effectively partner, collaborate, and communicate with technical and non-technical colleaguesCurious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficientAlways thinking of new ways to effectively serve customers and improve the implementation team's internal processesResourceful and not afraid to try out-of-the-box approaches to resolve complex issuesQualifications:Bachelor's degree or higher3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experienceStrong knowledge and proficiency in Excel / Google SheetsHigh attention to detail and accuracyDemonstrated ability to manage ambiguity and apply problem-solving skillsExcellent verbal, written, and interpersonal communication skillsFor Bonus Points:Familiarity with SQL, Salesforce, and other Software-as-a-ServiceCommercial Real Estate backgroundThe Perks & Culture:Medical, dental, and vision insurance.Health Savings Account (HSA) & Flexible Spending Account (FSA) options.401(k) retirement plan.Paid Parental Leave.Flexible Time Off (FTO) policy.Commuter benefits program.Monthly wellness reimbursement to support physical and mental well-being.Hybrid Work Policy, 3 days in office.For candidates based in California, the compensation range is $117,000 - $127,000 OTE. This position is also eligible for Dealpath's equity plan.Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process.Your actual compensation will be confirmed in writing at the time of offer.Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.About Dealpath:Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal. By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture — we'd love to meet you!Interview Process NoticeDealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.