Collections Specialist

Collection Specialist

A Collections Specialist manages overdue accounts by contacting customers, negotiating payment arrangements, resolving billing disputes, and documenting collection activity. The role also involves reviewing aging reports, using accounting and CRM systems, and partnering with billing and sales teams to support timely, compliant collections. By overseeing accounts receivable and recovering overdue balances, a Collections Specialist helps protect cash flow while balancing effective negotiation with positive customer relationships.

Key responsibilities and accountabilities:

• Review accounts receivable aging reports to identify overdue accounts.
• Contact customers by phone, email, or letter to obtain payment.
• Negotiate payment plans and repayment terms.
• Investigate and resolve billing errors and disputed charges.
• Accurately document all collection efforts and customer communications.
• Escalate high-risk or severely delinquent accounts to management or legal counsel.
• Prepare reports on delinquent accounts and collection results.
• Recommend accounts for write-off or referral to a collection agency when appropriate.

Profile of the candidate:

• Debt Collection & Accounts Receivable Management: Efficiently track and resolve overdue balances, including payment arrangements and cash application.
• Financial Analysis and Technical Skills: Analyze billing records, financial statements, and aging reports to identify trends and prioritize collection efforts.
• Proficiency in accounting software programs, ERP systems, and other business analytical tools.
• Knowledge of accounts receivable workflows, credit terms, and payment processing.
• Ability to review aging reports and identify collection trends.
• Strong verbal and written communication skills for explaining accounts, negotiating payment plans, and documenting interactions.
• Negotiates mutually beneficial agreements while maintaining positive customer relationships.
• Quickly identifies issues and proactively resolves disputed or delinquent accounts.
• Maintains accuracy in payments, reporting, and regulatory documentation.
• Manages multiple accounts and deadlines efficiently to improve collection results.
• Remains persistent and professional in challenging situations.
• Adapts to changing regulations, customer circumstances, and collection technologies.
• Effective negotiation and communication skills.
• Effective problem-solving and conflict-resolution skills.
• Exceptional attention to detail and accuracy.
• Maintains professional persistence while fostering positive customer relationships.
• Collaborates with sales, legal, and finance teams to resolve complex accounts.

Qualifications:

• High school diploma required; an associate or bachelor's degree in business, finance, or a related field is preferred.
• One to three years of experience in collections, billing, or customer service.

Employee competencies required:

Each employee within the SK AeroSafety Group is evaluated based on a range of supervisorial competencies. The competencies required are listed below:

Impact & Influencing:

• The ability to persuade and convince others to support or agree with an idea, issue or position

Edge / sharp mindedness:

• Having the ability to face reality and to champion tough decisions; taking the initiative, having an impact, daring to make choices (even if not all the data are available) and keeping an eye on the ball.

Building relationships:

• SK Aerosafety Group leaders build and maintain relationships with networks of people who may be able to assist the business. This is based on an assessment of who may be an important contact and a genuine interest in their ideas and concerns.

Commercial savvy / commercial effectiveness:

• SK Aerosafety Group leaders have good insight into commercial situations. They make customers and their needs the primary focus of their actions, anticipating, recognizing and meeting those needs. They are also capable negotiators

Ownership:

• The attitude to take full responsibility for successfully accomplishing work objectives and delivering results as if it were its own company.

Financial awareness:

• Continuous awareness of the activities that will generate a profitable and/or cost-conscious outcome. Has a focus on the "bottom line" or operating results.

Problem solving:

• The ability to recognize a possible problem in an early stage, understand it by breaking it apart in smaller pieces in a logical, step-by-step way and to generate an effective solution.

Passion & Energy:

• Being passionate about creating growth and wealth for the company; having energy, energizing others and making others energize themselves; showing a desire to reach results.

Entrepreneurial drive:

• SK Aerosafety Group leaders are relentlessly driven to achieve results. Based on their insights in clients and markets, they spot opportunities and take risks to make things happen. They measure and monitor performance. They are willing to take risks, based on their conviction that this will move the business forward.

Strategic thinking:

• SK Aerosafety leaders focus on how to create future growth: they oversee the business context in which they operate and understand the real issues and developments. They develop plans and strategies covering all areas, focusing on achieving long-term goals. They build a vision on well-tested assumptions and translate this into a plan that covers all areas and focuses on the strategic goal.

Creativeness & resourcefulness:

• Looking at situations and questions from different angles; letting go of the usual frames of reference and arriving at alternative, original and innovative ideas and solutions.

Safety:

• Acts in accordance with rules and prescriptions concerning working conditions and takes protection from harm for the job into account.

Team Leadership:

• SK Aerosafety Group have a desire to lead others toward both achieving business goals. They're flexible leaders that are building the organizations future capabilities. They inspire others by communicating an energizing and compelling vision and they stimulate others to higher performance by investing time, money and energy in developing others.

Communicating effectively:

• The ability to communicate information and ideas in a clear, meaningful, appropriate and timely manner in both written and verbal formats.

Change catalyst:

• SK Aerosafety Group leaders act as a change catalyst, alerting and energising others toward new and better ways of operating. They ensure that the strategy is understood, and that people think about accomplishing this, about removing internal obstacles to achieve the goals. At the higher levels, this involves designing and leading a change process, including taking the necessary unfavorable measures.

About the organization:

The SK AeroSafety group, is a group of companies that specializes in the repair and overhaul of aircraft safety components. The group has locations in the United States, the United Kingdom, the Netherlands, Dubai and Malaysia, and Australia with 300+ employees and has an annual revenue more than $100m. The group services customers worldwide and has an autonomous growth of around 20% each year in the past 5 years.

Company's vision is: We are recognized by our customers for best-in-class turnaround times and outstanding customer service experience.

Company's mission is: Keeping aviation safe.

Company's core values are: One Team, Positivity, Reliability, Growth and Pride. It is any employee's task to uphold these core values at any time.

What We Offer:

• Competitive pay (based on experience).
• Bonus eligibility.
• Ongoing training and certification programs.
• Medical, dental, vision insurance and other cafeteria plan options.
• Paid Life insurance coverage and disability coverage.
• Paid holidays and vacation. (2 weeks' vacation, 9 paid holidays and 5 additional PTO days).
• 401(k) with company match.
• Employee perks and discount programs.