Assistant Showroom Manager, Blue Nile

Assistant Showroom ManagerAt Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. Blue Nile is looking for a passionate and talented Assistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.ResponsibilitiesDemonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for lifeSelf-motivated and able to lead othersDemonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectationsPersonally achieve individual sales and client activity goalsTakes lead on customer escalationsFinds ways to resolve, and partner, with the manager on difficult situationsAbility to follow company directions and adapt to new initiativesTeam player and committed to maintaining our professional and friendly environment with team members and clientsSpecial process expertAware of current trends in jewelry and the competitionMaintains store standards and protects the brandManage daily, weekly, monthly KPIs and team progress to planRequirements3+ years of customer service/sales backgroundJewelry experience is not required, but preferredPrior management experience in retailProven track record of increasing personal sales volumeEffective communication skills both written and verbalEmbraces technology and implements new systems seamlesslyStrong sense of urgency and bias for actionAbility to make decisions quickly and accuratelyProficient in Microsoft OfficeEffective time managementWillingness to learnStrong collaborative and interpersonal skillsPassion for training sand learning and executing against timelines and goals.Demonstrates the ability to build and maintain strong client relationships with tangible metricsBenefits The hourly pay range for this job is $25.00 - $32.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.