(USA) Member Specialist

Overview Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company\'s products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam\'s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices. Responsibilities Assist with training of Member Frontline Services associates on company processes and procedures. Teach new technology and tool functionality. Deliver new programs rollout training. Provide continuous learning and process improvement opportunities. Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zone the area. Arrange and organize merchandise. Identify shrink and damages. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co-workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and address improvement opportunities; adapt to and learn from change, difficulties, and feedback. Respect the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected; create opportunities for all associates to thrive and perform; help attract the best talent. Respect the Individual: Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments. Act with Integrity: Maintain and promote the highest standards of integrity, ethics and compliance, model Walmart values, hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Deliver results while putting the customer first. Serve our Customers and Members: Make decisions based on reliable information; balance short- and long-term priorities; consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Display curiosity and a desire to learn; take calculated risks; demonstrate courage and resilience. Strive for Excellence: Drive continuous improvements; be open to and use new technologies and skills; support others through change. Benefits and Compensation At Sam\'s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment. Meets or exceeds paid sick leave laws where applicable. For information, see One.Walmart: Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam\'s Club facilities. Programs range from high school completion to bachelor\'s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. For information, see One.Walmart at The hourly wage range for this position is $17.00 to $25.00. The actual rate will equal or exceed the minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or work performed; multiple premiums may apply if criteria are met. Qualifications Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Retail experience including operating front end equipment (cash register) and working with mobile retail applications. Primary Location 9665 FM 1960 BYPASS, HUMBLE, TX 77338-4043, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club