Hotel Security Officer

Job Description

Job Description

Description:

Job Summary

The Security Specialist is responsible for maintaining a safe, secure, and welcoming environment for guests and staff at all six hotels, the Grappone Conference Center, and Arts Alley. This role involves monitoring hotel premises, enforcing safety policies, responding to incidents, and providing a visible security presence at each location and assigned events.

Essential Duties and Responsibilities

• Identify incidents of theft, fraud, or illegal activity
• Tour and walk all floors and all properties at the start of the shift, checking with night staff for issues/concerns
• Log all interactions with guests, staff, law enforcement, and fire department personnel.
• Respond to all disturbances immediately and appropriately
• Take any immediate action to mitigate a loss and/or hazardous or unsafe condition where danger is imminent
• Conduct an 11 pm check of all exterior doors at each property and ensure doors are locked and log any that are not
• Report any hazardous or unsafe condition to the Manager on Duty 
• Conduct crowd control during events and act as a doorman during high traffic periods
• Perform investigations in conjunction with Human Resources, using CCTV and reports, invoices, and other documentation by gathering evidence, taking statements, and using other means of investigative techniques
• Possess knowledge of guest room electronic locks
• Available for on-call and weekend work as required
• Adheres to safety requirements and attends safety training, complying with all OSHA, state, and federal guidelines
• Interact with law enforcement on-site as well as testify in criminal and civil court actions as necessary
• Ability to work well with a diverse group of people

Additional Duties

• Complete projects as determined by management 
• Attend team meetings
• Work closely with all departments and assist them as needed
• Actively seek out other tasks when current work is complete
• Participate in ongoing education and training 
• Other duties as assigned

Essential Behavior Requirements

• Customer Service: Displays a professional sense of urgency when communicating and interacting with guests and coworkers, in a way that exceeds the guest’s wants and needs. Identifies opportunities to improve and deliver additional value to guests’ experience by presenting creative solutions and innovative ideas. 
• Communication: Actively listens to guests and coworkers (viewing the situation from the guest’s perspective) and works together to solve the problem through effective communication. 

Essential Behavior Requirements (cont.)

• Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seek additional assistance when needed.
• Quality: Work “product or service” is free of errors and exceeds customer expectations. 

Minimum Qualifications

• Education or Experience - High school diploma or equivalent; one to two years of loss prevention and/or security experience or training; or equivalent combination of related education and experience.
• Language Skills- Must have developed language skills to the point of being able to: ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and technical procedures. Ability to effectively respond to questions from management, customers, and clients. 
• Mathematical Skills - Requires mathematical development sufficient to be able to calculate figures, discounts, area, and circumference. Compute ratios, proportions, and percentages. Calculate surface, volumes, weight, and measures. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently and flexibly. Ability to multitask and be highly organized while working under pressure.
• Reasoning Ability - Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to handle problems involving several concrete variables in standardized situations.

Physical Requirements

• Non-slip shoes are recommended
• Possession of a valid Driver’s License 
• Ability to pass a pre-employment drug test and background check.
• Complete online safety training and use the required safety gear as provided by the company
• Requires walking and standing to a significant degree, reaching, handling, climbing (ladder), kneeling, crouching, stooping, talking, hearing, and seeing 
• Lifting up to 50 lbs. maximum with frequent lifting and/or carrying or transporting of objects or equipment weighing up to 50 lbs 
• Inside, environmental conditions are protected from weather conditions. Potential exposure to paint, solvents, and cleaning chemicals and/or fumes. Exposure to extremes of noise and vibration and temperature changes:
• Noise and Vibration: Sufficient noise, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing, and/or sufficient vibration (production of and oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day. Temperature sufficiently high        to cause marked bodily discomfort unless the associate is provided with exceptional protection
• Temperature Changes: Variations in temperature, which are sufficiently marked and abrupt to cause noticeable bodily reactions, including exterior cold, heat, humid, and wet conditions