Customer Service Representative
Ritchie Bros.
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
* Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
* Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
* Responsible for processing payments from successful bidders
* Provide customers with information about auxiliary services.
* Ensure that superior customer service is always delivered to all customers.
* Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
* Perform other duties as assigned.
* Previous work experience where you worked in-person with customers.
* Experience using computers, and able to learn to use new technology and software.
* Excellent keyboarding skills for data entry.
* A commitment to providing fantastic customer service.
* Able to work well and maintain a positive attitude in high-pressure situations.
* A friendly, outgoing, patient personality.
* You thrive working as part of team, pitching in wherever you're needed.
Vacancy posted 2 days ago
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