DIRECTOR, IT

Job Description

Job Description

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Responsibilities

Summary

The Director of Information Technology provides strategic leadership and directs the technological operations and implementation of new IT systems and policies, including platform infrastructure, systems administration, DevOps, application support, network services, telecommunications, service desk operations, and the deployment and operations of all BI developed customer facing and manufacturing platforms. Provides direction to the IT teams to ensure systems, staff, vendors, and service processes are effective and functioning within budgeted limits, schedules, service expectations, and specifications based on requirements, with strong focus on internal and external customer service. Works with senior management and business stakeholders to establish strategic plans and objectives, align technology operations with business priorities, regulatory obligations, and customer commitments, drive continuous improvement, and maintaining a customer focused service culture.

• The Director of Information Technology oversees all technology operations and evaluates them according to established goals (e.g. platform infrastructure, systems administration, DevOps, application support services, networking, security, telecom, desktop support, helpdesk, etc.)
• Ensures management staff has defined direction and necessary tools to effectively achieve outlined goals.
• Supports 24x7 operations across three primary locations and satellite offices striving for 99.99% uptime.
• The Director of Information Technology ensures compliance with various regulatory agencies such as Sarbanes-Oxley, SOC, ISO, and FedRAMP.
• Develops and establishes IT policies and systems to support the implementation of strategies set by upper management.
• Partners with Security, Compliance, and business leadership to identify, assess, and manage technology risks, including system availability, access controls, vulnerability remediation, audit findings, disaster recovery, business continuity, and third-party technology dependencies.
• Leads adoption, governance, and continuous improvement of ITIL-aligned service management processes, including incident, problem, change, service request, knowledge, asset, and configuration management to improve service quality, reduce operational risk, and align IT service delivery with organizational objectives.
• Analyzes the business requirements of all departments to determine their technology needs.
• Purchases efficient and cost-effective technological equipment and software.
• The Director of Information Technology assesses the utilization of hardware, software, and related systems to ensure optimal functionality, efficiency, and alignment with organizational needs, recommending improvements as necessary.
• Identifies necessary upgrades, configurations or new systems and communicates recommendations to senior leadership.
• Develops, manages, and monitors the IT budget and reports on expenditure.
• Assists in building relationships with vendors and creating cost-efficient contracts.
• Define metrics and service level agreements (SLAs) for all areas under IT to measure performance and maintain accountability.
• Maintain and update IT documentation, ensuring that knowledge transfer and best practices are captured and accessible.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field.
• Minimum of ten years’ experience covering systems administration, network design and administration, telecommunications, DevOps, and service desk/application support leadership.
• At least five years of management experience, including managing cross functional teams (e.g. network, desktop, applications, DevOps)
• US citizenship required.
• Ability to receive client’s approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Experience supporting custom in-house, customer-facing applications and related operational support processes.
• Experience in analysis, implementation and evaluation of IT systems and their specifications.
• Sound understanding of computer systems (hardware/software), networks etc.
• Experience managing department budgets.
• Ability to coordinate multiple major projects simultaneously, from conception through completion.
• Excellent organizational and leadership skills.
• Outstanding communication abilities.
• Must be able to work independently, while meeting internal schedules and deadlines.
• Must be able to supervise the work of others.
• Excellent interpersonal skills.
• Strategic business vision.
• Strong analytical and problem-solving skills.
• Change management skills.
• Goal oriented with reliance on experience and judgment to plan and accomplish goals.
• Ability to perform multiple tasks simultaneously and prioritize appropriately.
• Proficiency using the Microsoft Office Suite.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some work after normal business hours and on the weekends may be required during major implementations.

BI Incorporated