Desktop Support Technician
$20 - $24 per hourInsight Global
Job Requirements:
- 1–2 years of experience in a desktop support, help desk, or PC technician role.
- Ability to troubleshoot hardware and software issues in a professional, customer‑focused manner.
- Strong customer service skills.
- Ability to work onsite in Brunswick, GA.
Day-to-Day Responsibilities:
- Provide first‑level desktop support for end users, including hardware, software, and connectivity troubleshooting.
- Assist with workstation setup, configuration, and basic imaging activities.
- Support ticket resolution by documenting issues and updates within the ticketing system.
- Collaborate with IT team members to maintain workflow efficiency and minimize downtime.
- Deliver clear communication and customer service to ensure a positive end‑user experience.
- Provide patient, solutions‑oriented customer support to end users throughout the workday.
- Prioritize incoming tickets and tasks to stay on track in a fast‑paced environment.
- Maintain accuracy in troubleshooting steps, documentation, and system updates.
- Work closely with team members and IT staff to resolve issues and support ongoing initiatives.
Schedule: This role is onsite in Brunswick, GA working on a 3x12 schedule (6AM-6PM 3x per week). Start date will be early June.
Compensation: $20-$24/ hour.
Vacancy posted 23 hours ago
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