Coordinator, Care Services

Overview The ALS Association, established in 1985, is the only national nonprofit organization fighting ALS on every front. By leading in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, the Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure. Position Summary Reporting to the Care Services Director, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. This position facilitates education, information, benefit, and clinical resource navigation assistance to individuals diagnosed with ALS and caregivers. Essential Duties and Responsibilities Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals. Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups. Refers to Care Services Manager for complex case-expertise area. Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families. Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies. Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group. Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database. Ensure quarterly contact/engagement with those living with ALS and/or their caregivers. Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub. Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association. Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. Perform other related duties as assigned by management. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area is required. Minimum of 3 years related professional experience including direct care and/or case management experience. Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred. Knowledge of clinical and ethical regulations. Must have and maintain a valid driver’s license. Ability to work nights and/or some weekends (as required). Experience with volunteer management preferred. Strong computer skills and proficiency with Microsoft Office products Good understanding of databases, such as Salesforce. Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough follow-up. Skilled communicator, with superior interpersonal, verbal and written skills. Able to handle confidential information and maintain high confidentiality. Experience with home health and hospice is a plus Pay Transparency The ALS Association’s pay range for this position is $22.51 - $27.99 per hour. Note: The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate’s primary work location. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association. #J-18808-Ljbffr ALS Association