Patient Access Specialist — Admissions & Benefits

Admissions Specialist Bring your passion to Texas Health so we are Better + Together Location Texas Health Southwest, 6100 Harris Parkway TX 76132 Work Hours Saturday and Sunday 6:30pm-7:00am, Wednesday 6:30pm-10:30pm Department Highlights The Patient Access Representative interacts in a professional, respectful manner with internal and external customers, providing excellent customer service to patients and visitors. Team‑oriented work environment with expanded resources from other Patient Access areas. Cross‑training opportunities within different areas of Patient Access. Requirements Education: H.S. Diploma or Equivalent required. 1 Year Customer Service experience required. CHAA – Certified Healthcare Access Associate Upon Hire preferred. Good written, oral, and telephone communication skills. Knowledge of general office equipment, PCs, and associated software packages. Typing speed of 35 WPM corrected for errors preferred. General knowledge of medical terminology preferred. Key Responsibilities Accurately gathers complete financial and demographic information to ensure medical records/billing process flows efficiently. Obtains and/or updates verification of benefits and/or pre‑certification for applicable tests and/or procedures. Prepares, presents, and thoroughly explains applicable legal, ethical, and compliance documents; ensures proper consents are signed by the appropriate parties; maintains documentation of the same. Maximizes reimbursement for services rendered by appropriately identifying insurance carrier, benefits, etc.; prevents denials by ensuring timely notification of admission to insurance carriers. Assists patients in understanding financial obligations; collects copayments, self‑pay deposits, and patient balances to reduce accounts receivable. Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures; maintains customer service and/or productivity guidelines set forth by applicable leadership. Benefits 401k, PTO, medical, dental, paid parental leave, flex spending, tuition reimbursement, student loan repayment programs and other benefits. High quality patient care through nursing education, nursing research and innovations in nursing practice. Strong Unit Based Council (UBC). Supportive team environment with outstanding opportunities for growth. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #J-18808-Ljbffr Texas Health Resources