AI Workflow Engineer

Workflow Engineer

This is a new role in a new practice. You'll help enterprise clients take their work apart and put it back together using tools from our partners, Anthropic and OpenAI.

Workflow Engineers discover, design, build, and teach AI-enabled workflows. You walk into an organization, run a training session that changes how they work, help them redesign the workflows that matter most, and build the skills, plugins, and playbooks that let their teams keep going after you're gone.

We expect you to own things: curriculum, methodology, delivery approach. Proactively problem-solve when the approach isn't working.

Four areas. The mix flexes by engagement and by quarter as the practice scales.

Enablement Delivery

• Design and deliver training — from half-day leadership sessions to multi-week engagements.
• Facilitate workshops that help technical and non-technical teams build real confidence with the tools, then measure whether it stuck.
• Coach client champions through adoption, not just tool proficiency.
• Spot follow-on opportunities during and after training. Surface them to Account Leads with enough context to scope and close.

Workflow Design & Build with Champions

• Take work apart. Understand what's actually happening before you redesign anything.
• Redesign workflows around partner tools, with the human in the loop.
• Build skills, plugins, playbooks, and connector patterns alongside clients — not for them.
• Document the redesign so it can be replicated across teams and departments.

Discovery & Use Case Development

• Partner with clients to identify high-value AI use cases and build the business case.
• Lead discovery workshops and use case prioritization sessions using our Blueprint scoring framework.
• Collaborate with Account Leads to scope engagements and define success metrics.

Practice Development

• Own our partner enablement methodology: curriculum, session playbooks, assessment tools, certification pathways.
• Create reusable workflow patterns and training assets so we don't rebuild every engagement from scratch.
• Define what good looks like: quality standards, client outcomes, adoption signals we can track and feed back into the curriculum.
• Support pre-sales: scoping, proposal development, helping Account Leads explain what an engagement actually delivers.

What will help you succeed:

Required

• 5+ years in service design, user experience, product, strategy consulting, change enablement, or a similar client-facing role where you helped people work differently.
• Demonstrable human-centered design mindset — you start with the work and the humans doing it, not the tool.
• Hands-on fluency with Claude Cowork, ChatGPT, or similar agentic platforms. You understand prompt design, skill building, and how these tools actually change work. If you've built skills, plugins, or custom workflows, even better.
• Experience designing and delivering workshops or enablement sessions. You know the difference between a session that felt good and one that changed behavior.
• Strong written and verbal communication. You can talk to an executive and to an engineer in the same meeting without losing either.
• Comfort with ambiguity and speed. You ship before it's perfect because you know perfect is just late.

Nice to Have

• Background in service design, UX research, or human-centered design methodology.
• Familiarity with Anthropic's ecosystem — Claude Cowork, Claude Code, MCP connectors, skills and plugins.
• Experience in private equity, financial services, or healthcare. 90% of our training today is at PE-backed companies — domain fluency accelerates trust.
• Change management or enterprise adoption track record — you know a tool deployment is the beginning, not the end.
• Experience building or scaling a professional services practice. You've seen what breaks and have opinions about how to do it right.

Why you'll love it here:

• Build AI that ships: every project ends in a live deployment, not a slide deck
• Craft meets velocity: we obsess over quality while delivering at startup speed
• Outcome-driven model: our work aligns with client success, not billable hours
• AI-native culture: you'll work with peers who deeply understand modern AI's potential and limits
• Real collaboration: open conversations, shared ownership, and space to bring your voice

Compensation & benefits

Competitive base salary with a revenue-based variable comp structure — when the company wins, you win. We offer comprehensive health coverage, 401(k) with match, flexible time off, flexible work arrangements, and support for professional development.

About Blank Metal

Blank Metal is an AI-native engineering company that partners with enterprises to deliver production AI fast. We blend strategic insight with hands-on execution, shipping high-impact systems that turn AI initiatives into measurable business results.

We're builders, not theorists. Our team of seasoned engineers, designers, and strategists work across industries to create AI applications that actually get used and make a difference.

Blank Metal is proud to be an equal opportunity employer. We welcome all backgrounds and perspectives. Diversity makes our work better and our team stronger.