Branch Manager

Overview Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. Key Responsibilities Responsible for overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch achieves its annual goals. Leads team through coaching, performance management, and setting priorities. Builds and develops branch staff. Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short- and long-term solutions. Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community. Conducts interviews and selects employees based on the staffing model. Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. Ensures operational and regulatory requirements are maintained, including consumer and business banking guidelines. Ensures compliance with operational, security, and control policies/procedures, preventing fraud and protecting customer assets. Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provides coaching and guidance to improve and reduce future problem resolution and escalations. Engages with all team members and business partners as appropriate. Independently processes all Business Banking loan requests up to $250,000. Proactively bundles products and services as appropriate. Adheres to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Completes other related duties as assigned. Scope of Responsibilities This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals while possessing a sound working knowledge of the overall operations of the branch. Branch Managers must establish and maintain federal registration requirements outlined in the SAFE Act, stay current on operational, product, and system changes/enhancements, and demonstrate good risk‑management decisions. They typically spend part of their time servicing existing customers and the majority of time growing the business through proactive sales and outside calling activities. Branch Managers build productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately, and take full ownership of customer issues until completion. Education and Experience (Required) Bachelor’s degree, or equivalent experience. Four years of relevant experience. Minimum three years of sales experience. Minimum two years of managerial experience or proven leadership abilities. Insurance licensing required within 18 months of entry into position at the market manager’s discretion. M&T Business Banking Specialist licensing within 18 months of hire. Education and Experience (Preferred) Demonstrated sales/business development experience and success. Fundamental understanding of profitability. Excellent communication and interpersonal skills. Proven ability to demonstrate and coach exceptional customer service. Ability to communicate and function professionally with all levels of personnel and business partners across the organization. Strong financial services product knowledge. Strong organization, time‑management, and prioritization skills. Certified Precision Leadership or equivalent leadership credentials. Certified bi‑lingual/Spanish proficiency preferred. Proficiency with common PC software, including Microsoft Office, and experience with Internet and email preferred. Licensing and Additional Requirements Insurance licensing minimum expectations must be maintained as outlined in the MTS Licensed Banker Academy document. Compensation Pay range: $75,900.00–$126,500.00 annually (USD). The specific compensation will be based on the candidate’s combination of knowledge, skills, and experience. Location Monsey, New York, United States of America. Equal Employment Opportunity Statement M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace. #J-18808-Ljbffr