CLTS Service Facilitator

Job Description

Job Description

TITLE : CLTS SERVICE FACILITATOR

DEPARTMENT:  HEALTH & HUMAN SERVICES/BEHAVIORAL HEALTH SERVICES

LOCATION:  GOVERNMENT CENTER

SUPERVISOR:  BEHAVIORAL HEALTH SERVICES UNIT MANAGER

PAY GROUP: 11

START DATE: January 4th, 2027

SUMMARY:

This position provides case management and service facilitation to children who have significant disabilities and their families, who are involved in Children’s Long Term Support Waivers (CLTS) and the Children’s Community Options Program (CCOP).  This position may also provide Crisis case management for children and adults in need of services.    

DUTIES AND RESPONSIBILITIES

1. Approximately 90% of the time is spent performing all duties and tasks essential to provide Children’s Long Term Support Waiver services. This includes determining eligibility, intake, assessment, plan development and ongoing monitoring of plan to ensure it is meeting the needs of children and their families. It also includes referrals to community resources as well as creating and fostering new wavier provider relationships
2. Approximately 5 % of the time is spent performing after hours Crisis Services
   
3. Maintain agency records and record case data on computer system. Submit reports as required within established time frames
4. Provide community education and outreach regarding children and families as well as prevention-oriented services
5. Participate in unit meetings, staff meetings, supervisory conferences, and case conferences concerning case planning and provision of services within as well as outside the department
6. Work using a team approach, with informal or formal teams, with other members of the department and representatives of other agencies, schools, and institutions to provide integrated services
7. Participate in staff development, training programs, or other in-service programs as directed
8. Provide crisis assessment and intervention of adults, youth, and families experiencing mental health and substance use-related emergencies. Complete clinical documentation related to crisis situations. Work as part of crisis team to provide follow up related to safety plans and community referrals
9. Perform other duties and responsibilities as assigned

SKILLS AND ABILITIES:

• Basic everyday living skills
• The ability to understand, follow and provide directions
• Reading, writing (reports, case notes) is necessary
• Comprehensive knowledge and skills of person-centered approaches
• The ability to work in and with individual/family teams
• Understand the needs of individuals with mental illness, developmental and physical disabilities
• Comprehensive knowledge of the principals and practices of person-centered care
• Ability to work and make decisions independently and via clinical consultation.
• Ability to relate to and communicate effectively with staff, community professionals, agencies and the public
• Must have a valid Wisconsin Driver's License and access to an insured vehicle

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

EDUCATION:  A bachelor’s degree in social work, sociology, psychology or another human services related field and some experience demonstrating aptitude for work with children with disabilities and their families OR an Associates degree in a human services field and 2 years of applicable experience working with youth and families

EXPERIENCE / JOB KNOWLEDGE:  Considerable experience working with mental health and developmental disability populations.

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• Requires successful completion of the Wisconsin Functional Screen tests.
• Requires a valid Wisconsin driver’s license and access to insured transportation.
• Applicants must pass background checks.
• Requires completion of suicide risk assessment and crisis intervention trainings within first 6 months of hire.

WORKING CONDITIONS:

PHYSICAL DEMANDS: Over 75% of the time is spent hearing (listening), talking and sitting.  25% of the time is spent participating in activities using low handling skills and medium fingering skills.  

Management’s assignment of essential functions is not designed to limit the manner in which duties may be accomplished.  Management shall comply with all applicable workplace laws and shall communicate with any employee with a disability to determine the availability of a reasonable accommodation(s) to allow the employee to perform the essential functions of the job.

ENVIRONMENTAL DEMANDS:   Over 75% of work done is inside.  In unusual situations, there may be exposure to noxious odors and a threat of physical attack or injury from clientele

This is a public service position, and employee is required to be courteous, cooperative and respectful at all times with the public and clients; establishes and maintains a courteous, cooperative, and respectful working relationship with other employees, supervisors and public officials.