Concierge (Part-Time)

Part-Time Concierge At BECU

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The target pay range for this position is $21.78-$26.63 hourly. The full pay range is $21.65-$31.44 hourly.

BENEFITS – because people helping people starts with supporting you

• 401(k) company match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, dental and vision (family contributions as well)
• PTO program + exchange program
• Tuition reimbursement program
• BECU cares volunteer time off + donation match

IMPACT YOU'LL MAKE: As a part-time concierge at BECU, you'll be the first friendly face members see, setting the tone for their experience. You'll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.

Travel Expectations:

• Training will take place at our Tukwila Financial Center as well as our Smokey Point Neighborhood Financial Center
• Reliable transportation and commitment/ability to travel to Tukwila and Smokey Point is required

Training Schedule:

• 3-4 weeks, Monday, Tuesday, Thursday, Friday
• Variable shifts between 9:00 AM – 5:00 PM

Post-Training Schedule:

After training, our part-time concierge will be scheduled an average of 24 hours a week during any of the branch operating hours. These hours are subject to change due to business need:

This position follows a biweekly rotating schedule. You'll work three days one week and three different days the next. The pattern repeats every two weeks.

Week One:

• Monday: 9:00 AM – 6:15 PM
• Tuesday: 9:00 AM – 6:15 PM
• Wednesday: 9:00 AM – 6:15 PM

Week Two:

• Thursday: 9:00 AM – 6:15 PM
• Friday: 9:00 AM – 6:15 PM
• Saturday: 8:30 AM – 1:30 PM

WHAT YOU'LL DO:

• Welcome members with warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
• Streamline branch traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
• Coordinate appointments: Schedule and track appointments for location staff to ensure seamless member service.
• Maintain a member-friendly environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
• Empower members with tools: Demonstrate and educate members on BECU's suite of remote services and access tools, enhancing their financial independence.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

QUALIFICATIONS: Minimum qualifications:

• High school diploma or associated certification (GED).
• Minimum 1 year of experience in sales oriented, financial or retail customer service environment.

Desired qualifications:

• Minimum one year of sales experience in a financial retail environment.
• Proficient PC skills and the ability to learn new software.
• Strong verbal and written communication skills for effective interactions.
• Ability to work a shifting/variable schedule, including Saturdays.
• Capacity to sit or stand for periods of up to one hour or more.

JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job – it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.