Datacenter Hardware Technician

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

MEANINGFUL WORK AND PERSONAL IMPACT:

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Job Description:

• Deliver targeted, one-off desk-side deployments and hardware replacements directly to end-user workstations.

• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling (DisplayPort, HDMI).

• Install, configure, and validate peripherals, including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets.

• Conduct post-repair functionality checks to ensure immediate system stability, network connectivity, and peripheral integration.

• Triage, manage, and resolve hardware incident (INC) tickets daily within ServiceNow to meet established service level agreements (SLAs).

• Monitor, adjust, and reconcile on-hand stock quantities in ServiceNow to ensure accurate inventory counts for all endpoint devices and peripherals.

• Update Configuration Item (CI) records, asset states, and assigned user mappings to maintain Configuration Management Database (CMDB) integrity.

• De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories from desk environments.

• Sanitize, sort, and process retired hardware according to organization asset disposition and security compliance guidelines.

• Update ServiceNow asset records from active to retired/disposed status to maintain clean, audit-ready chain-of-custody tracking.

Preferred Qualifications

• Hands on experience with enterprise imaging tools, PXE deployment, Windows/Mac/Linux OS installation, and system provisioning.

• Working knowledge of BIOS/UEFI settings, TPM, Secure Boot, device driver injection, and hardware diagnostics.

• Experience with AD/Azure AD domain joins, group policy, and enterprise configuration compliance.

• Familiarity with NIST sanitization standards and secure decommissioning procedures.

• Strong troubleshooting skills across hardware, software, networking, and system configuration layers.

• Ability to maintain documentation, follow SOPs, and support high tempo operational environments.

• Excellent communication and customer service skills for direct interaction with mission operators.

WHAT YOU’LL NEED TO SUCCEED:

• AA/AS (or equivalent experience)

• 3+ years of experience

• Security Clearance Level: Top Secret with SCI eligibility

• Required Certifications: ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA+

• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications •

• Cutting-edge technology you can learn from

• Rest and recharge with paid vacation and holiday.

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required