Salesforce Analyst / SFDC Support Specialist

REQUIRED SKILLS:
-Experience with SFDC
-Experience with managing lead campaigns
-Adaptable in quickly learning new software programs and tools
-Experience and familiarity with Verizon; prior work with Verizon
-A forward thinker who has the ability to lead complex initiatives by working in a tightly integrated manner across business units and partner organizations.
-Excellent communicator both in spoken and written word with a passion for developing exciting content and driving engagement
-Stellar organizational and project management skills with demonstrated ability to manage multiple priorities to successful completion.
-Strong interpersonal communication skills. Ability to build successful relationships with internal and external stakeholders
-Be comfortable working in a fast paced, ever-changing environment
-Reporting and analytical skills
-Strong familiarity with Google Workspace including Gmail, Slides, Docs, Forms and more



RESPONSIBILITIES :
-Management of the Mobility Co-Sell and OEM partner referral program leads
-Daily review of new leads
-Meets weekly with partner to discuss data matching at the individual lead level
-Dashboard enhancements for better lead stage tracking
-Individual outreach on each lead to the assigned Verizon salesperson to ensure leads are being worked and dispositioned
-Research and correct lead assignment: No lead assignment, Incorrect lead assignment, Incomplete lead assignment
-Open chatter tickets in SFDC as needed
-Follow up on all tickets and provide outreach to the Verizon salesperson or SFDC IT as needed
-Work between the OEM and Verizon SFDC teams to have more comprehensive and matching lead data come across including proper field entry, address, company, and user information as well as other business identifiers like DUNS
-SFDC stage tracking through reporting or with individual opportunity from time the leads comes from OEM to Verizon through stage 5 closed won (lost)
-Compile effective reporting on all leads including reason for inaccurate lead data, not assigned, incorrect assignment, and feedback by stage including disqualified, unqualified and all SFDC stages.
-Work with SFDC IT and OEM to ensure the proper data is being collected on OEM side and crosses over from OEM to Verizon during the handoff
-Own the Info manager site for the OEM Referral Program: content, links, information, updates, etc.
-Provide weekly operational updates including lead quantity, fallout, progress by stage, sales results, estimated GA volume by stage, New Logo, etc.