Shop Leader - Vienna

Job Description

Job Description

SHOP LEADER
VIENNA
THE BEST PEOPLE IN THE WORLD. 
THE BEST-ISH BAGELS IN THE WORLD. 
OUTTA THIS WORLD OPPORTUNITY.

• Pay that adds up QUICK! With tips, your pay is likely to range from $26-29/hour. The base hourly rate for this role is $21.95/hour + all positions earn generous tips. 
• Grow with us! 80% of our leaders started in hourly positions and we’re looking for Shop Leaders who are excited to build a long-term leadership career with CYM.
• Your evenings are all yours. Never ever (ever ever ever ever) work a night shift again!
• Work with other good human beings. Teammates who care and have each other's backs like chiroprac’!
• Health Insurance. Health, dental, and vision insurance for eligible full-time (avg 30+ hrs/wk) team members.
• 100% Paid time off Because you deserve it…duh 
• 100% Paid, 12 week parental leave for time with the itty, bitty baby!
• 401(k) with 4% company match. Plan for a bright and beautiful future!
• Step your knowledge game up. Free English and Spanish classes, plus Duolingo reimbursement.
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Real support when life gets complicated. Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more.
• Company culture that doesn’t suck. Community events, team parties, and a healthy work/life balance.
• BAGELS ON THE HOUSE! Shift meals and LOTS of coffee on us, plus 50% off when you're off the clock.

If you’re picking up what we’re laying down, keep reading!

Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes.

Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there.

• You have 1-2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant leadership role.
• You love staying active, keeping cool under pressure, and you’re excited to take ownership over a busy shift.
• You grasp the importance of hospitality. As the folks behind the little-known, very authentic neighborhood Italian restaurant, Olive Garden, like to say: “when you’re here, you’re family.”  
• You’re outgoing. You haven’t met a stranger, every new person is just a friend you haven't met yet.
• You’re a natural leader and want to help create a fun, positive environment for guests and team members.
• You have integrity and take pride in doing the right thing for others, even when nobody's watching.
• You see this as a team sport without big egos and jump in when a teammate is in need.
• You think committing a regular guest’s order to memory, creating a secret handshake or something as simple as remembering a guest’s name is pretty pretty pretty cool. 
• You’re digging our big BIG V.I.B.E.S.(Vibrancy, Integrity, Belonging, Energy and Seize the Moment) 
• You have (or are willing to obtain) a ServSafe Manager Food Safety Certification.
• You are a morning person with weekend availability and like to reserve your evenings to spend how you please!

Shall we proceed? If you blurted out an audible “YES INDEED!” then please keep reading. 

As a Shop Leader, you'll partner with the management team to keep the shop running smoothly from open to close. You'll lead shifts, coach teammates, solve problems on the fly, and help create an incredible experience for every guest who walks through our doors.You'll spend some shifts leading the shop and other shifts working alongside the team as a Front of House Team Member. Even more specifically, you will:

• Lead daily shop operations from opening through closing while maintaining CYM's high standards.
• Provide clear leadership during assigned shifts to keep service running efficiently and the team performing at its best.
• Create memorable guest experiences by modeling exceptional hospitality and resolving guest concerns with care.
• Coach, motivate, and develop team members through VIBE Ups, in-the-moment feedback, and hands-on training.
• Hold yourself and your teammates accountable to recipes, checklists, food safety standards, and operational procedures.
• Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly.
• Maintain cash handling procedures, process transactions accurately, and complete required financial reporting.
• Partner with your General Manager and fellow leaders to build a positive, inclusive, and high-performing shop culture.