Director of Housekeeping

Job Description Lead our housekeeping operations with excellence, precision, and a passion for creating exceptional guest experiences. In this role, you will inspire and develop a high-performing team while ensuring the highest standards of cleanliness, presentation, and service throughout the property. Your leadership will help create a welcoming environment for guests and reinforce the value each team member brings to enriching lives every day. Key Responsibilities Provide strong leadership, coaching, and support to a diverse housekeeping team, fostering engagement, accountability, and professional growth. Partner closely with the Director of Rooms to optimize hotel operations and departmental performance. Cultivate a culture of consistency, quality, and exceptional guest service. Drive continuous improvement in guest satisfaction, team member engagement, and departmental financial performance. Ensure the highest standards of cleanliness, maintenance, and presentation are maintained in guest rooms, public areas, restrooms, offices, and meeting/event spaces. Monitor and uphold service and product quality standards while ensuring compliance with all safety and sanitation procedures. Promote a positive and collaborative work environment that reflects the values and service culture of the property. Qualifications Minimum of two years of leadership experience within a housekeeping department at a luxury hotel or resort. Bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages. Proficient in utilizing technology and property management systems to enhance housekeeping operations and efficiency. Demonstrated ability to communicate effectively and provide clear, concise, and professional direction to team members. Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. Passion for delivering exceptional guest service and a genuine interest in creating memorable experiences in a luxury hospitality setting. Ability to lead, motivate, and develop a diverse team while maintaining high standards of cleanliness, presentation, and service. Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr