Customer Service Agent

Job Description

Job Description

Day-to-day Responsibilities:

• Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
• Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
• Providing general customer assistance, complying with all safety procedures and station policies
• Providing accurate gate, flight arrival and departure information, as well as answer general inquires
• Assist special needs passengers, resolve customer complaints and other duties as delegated
• Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
• Communicate clearly and accurately with customers as well as ground and aircraft personnel
• Miscellaneous duties as assigned by Manager and Supervisor
• Conduct other duties as assigned

Minimum and Preferred Requirements:

• Must be at least 18 years of age
• Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
• Must be flexible, willing and able to prioritize Silver work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance
• Excellent attendance and punctuality required
• Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
• Must own and be able to maintain a current driver's license
• Current U.S. Passport or equivalent with applicable Visas

Education and Experience:

• At least 1 year customer service required
• Aviation experience preferred

Physical Requirements:

• Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
• Working Conditions: Normal working conditions absent extreme factors