Bilingual Account Manager

Job Summary:

As a Bilingual Account Manager, you’ll serve as the primary point of contact and liaison for assigned clients and temporary employees, building strong relationships and providing support. You’ll learn each client’s business, get familiar with their plant floor and teams, recruit and interview qualified associates for their open positions, and ensure successful placements through ongoing communication and support. You’ll attend onsite visits at manufacturing facilities, walk the plant floor, connect with team leads regarding associates' performance, and build strong client relationships. The ability to converse fluently in both English and Spanish is essential to effectively support clients and associates in this role.

Responsibilities include conducting client visits, leading onsite tours and orientations to prepare employees for their first day, providing job and performance coaching, addressing questions throughout the employees' assignments, reviewing weekly payroll, and maintaining strong partnerships with clients and associates. Success in this role comes from building trust, making quality staffing decisions, proactively solving challenges, delivering exceptional service while meeting your key performance metrics, and traveling between staffing branches as needed.

Essential Duties and Responsibilities:

• Conduct regular onsite client visits and build strong client relationships
• Lead onsite tours and orientations to prepare associates for their first day
• Provide job and performance coaching to associates
• Address associate questions, concerns, and performance issues throughout assignments
• Communicate fluently in English and Spanish to effectively support clients and associates
• Review weekly payroll for accuracy
• Make quality staffing and placement decisions based on client and associate needs
• Proactively identify and resolve staffing challenges
• Deliver exceptional service while meeting key performance metrics
• Maintain strong relationships with both clients and associates
• Travel between WSI branches as needed to provide staffing support

Key Qualities & Competencies:

• Polished and Professional Communication: You exude confidence and professionalism, delivering clear, effective communication.
• Collaborative and Fast-Paced Environment: You thrive in dynamic, team-oriented settings and excel under pressure.
• Resilience and Grit: You remain calm and composed, even when facing challenges, displaying mental toughness and adaptability.
• Analytical and Innovative: You are naturally curious, diving deep into client processes to uncover insights and develop creative solutions.
• Adaptability and Multitasking: You handle shifting priorities with ease, managing multiple tasks in high-pressure situations.
• Empathetic Customer Service: You approach every interaction with empathy, understanding, and a passion for helping others achieve success.

Requirements

• Pattern of steady employment
• Must possess a successful background in fostering and building professional client relationships
• Ability to communicate fluently in English and Spanish
• Must have availability to respond to urgent client needs outside of normal business hours