Program Manager

Job Description

Job Description

Overview

Program Manager

 

Washington, DC

 

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!  

 

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace. 

 

Chenega Agile Real-Time Solutions (CARS) is seeking an experienced Program Manager to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. This critical leadership role will drive the modernization of IT Service Management (ITSM) practices and ensure the successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. The ideal candidate will bring expertise in managing large-scale federal IT programs, implementing enterprise ITSM solutions (including ServiceNow), and leading high-performing teams focused on operational excellence, innovation, and customer-centric service delivery.

Responsibilities

• Serve as the primary point of contact with Government stakeholders, including the Contracting Officer’s Representative (COR), providing strategic direction and daily oversight for contract execution.
• Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring.
• Lead cross-functional teams across multiple task areas, including:
• Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met.
• Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery.
• Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support.
• Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives.
• Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives.
• Oversee execution of ITIL-aligned ITSM processes across operational environments.
• Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements.
• Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives.
• Provide product implementation leadership across enterprise IT platforms, including ServiceNow and related service management tools.
• Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes.
• Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches.
• Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards.
• Supervisory Responsibilities.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, IT Management, or a related field.
• 7+ years of experience managing large-scale federal IT programs.
• 5+ years of IT Project Management experience, including 3+ years on federal government contracts.
• Active PMP or PgMP certification required.
• Active ITIL v4 certification
• Active Top-Secret Clearance
• Must be a US Citizen

 

Preferred Qualifications:

• Master’s Degree or MBA
• Preferred Certified Scrum Master (CSM) or equivalent.
• Highly preferred Hands-on experience leading ServiceNow implementations (especially ITSM and PPM Suite).

 

Knowledge, Skills, and Abilities:

• Knowledge in lifecycle methodologies, including Agile, Waterfall, and hybrid approaches.
• Advanced knowledge of PMI PMBOK or equivalent program management standards
• Strong skills in stakeholder management, program governance, risk mitigation, and federal acquisition regulations (FAR).
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

 

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.  

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.  

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.  

Learn more about what working at Chenega MIOS can mean for you.  

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.  

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  

Learn more about Chenega’s impact on the world.  

Chenega MIOS News- 

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:  

Chenega MIOS web site - 

Glassdoor - -at-Chenega-MIOS- EI_IE369514.11,23.htm

LinkedIn - 

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#Chenega Agile Real Time Solutions, LLC