Insurance Operations Specialist

Position Overview

The Insurance Operations Specialist provides operational support across underwriting, account servicing, and customer service functions throughout the policy lifecycle with internal teams and members. This role manages policy transactions, underwriting submissions, and servicing activities while ensuring accuracy, regulatory compliance, and service excellence. The Specialist applies strong technical insurance knowledge, exercises sound judgment within defined authority, and supports operational efficiency through collaboration, mentoring, and process improvement.

Essential Functions

• Process and submit applications, binders, policies, and related documentation using AMS, CRM, DocuSign, OneShield, carrier portals, and legacy systems. On standard less complex accounts in the assigned territory
• Process assigned territory and serve as the primary Operations contact for standard, less complex accounts within that territory.
• Within the assigned territory handle full policy lifecycle transactions for standard accounts, including new business, renewals, non-premium bearing endorsements, cancellations, and mid-term changes.
• Review and process underwriting submissions and renewals for accuracy, completeness, and compliance with guidelines and procedures; confirm completeness before binding or distribution. For standard less complex account in the assigned territory.
• Obtain, validate, and manage loss runs to support underwriting and renewal decisions.
• Perform and validate premium breakdowns for less complex accounts; new, renewal, and mid-term transactions.
• Compile, quality-check, and issue binders, policies, certificates of insurance (COIs), and related documents.
• Manage renewal workflows through quoting, binding, and issuance to ensure timely completion per SLA agreement.
• Prepare and deliver detailed quote comparisons, coverage summaries, and supporting documentation for internal teams, producers, and carriers.
• Meet compliance standards, audits, regulatory inquiries, and advanced servicing requests with accurate, timely documentation.
• Identify, non-routine operational issues.
• Maintain attention to detail and data integrity while managing a high-volume workload with competing priorities.
• Act as a primary collaboration contact with underwriting teams, account executives, business development, carrier underwriters, brokers, and external partners on assigned accounts and issues
• Contribute to process improvements, system testing, workflow enhancements, and training initiatives.
• Additional duties as assigned.

Job Requirements

• High school diploma with 2+ years insurance operations experience and demonstrated experience handling accounts.
  • Associate's or Bachelor's degree preferred
• P&C Producers License or ability to obtain within 3 months of start date.
• Commercial lines insurance experience preferred.
• Experience supporting audits and regulatory compliance strongly preferred.
• Proficiency with computers and office software, i.e. Word, Excel, Web portals, insurance systems
• Must be legally authorized to work in the United States without the need for sponsorship now or at any time in the future

Knowledge, Skills and Abilities

• Intermediate knowledge of insurance operations, underwriting concepts, and policy administration.
• Experience participating in process improvement initiatives or operational projects preferred.
• Strong analytical, organizational, and problem-solving skills.
• Proven ability to work independently, manage competing priorities, and adapt to changing demands.
• High attention to detail and accuracy in fast-paced, high-volume environments.
• Strong written and verbal communication skills.

Work Environment and Physical Demands

• Inside climate-controlled office building
• Prolonged sitting and using a PC
• <10% Travel
• Ability to lift 25lbs

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Department Overview
The Insurance Operations Department provides the operational backbone that supports underwriting, policy administration, client and member servicing across all lines of business. The team is responsible for the accurate, timely, and compliant execution of insurance transactions throughout the full policy lifecycle, from new business intake through renewal, endorsement, and policy maintenance.

Insurance Operations partners closely with underwriting, account management, and leadership to ensure operational consistency, data integrity, and adherence to internal procedures, regulatory requirements, and carrier guidelines. The department plays a critical role in enabling risk assessment, policy issuance, premium accuracy, and service delivery by maintaining high standards of quality, efficiency, and operational control.

They work in partnership with the Information Technology (IT) department to support the implementation, enhancement, testing, and adoption of insurance platforms, workflow tools, and related systems. Team members contribute operational expertise to system design, configuration, data integrity, and user acceptance testing to ensure systems align with business needs and regulatory requirements.

Company Overview

HAI Group®[1], is the nation's leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace from 2020-2025.

Cultural Objective

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers' expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.

HAI Group Benefits and Perks

• Bonus program eligibility
• Annual merit program
• Outstanding 401(k) program and non-elective contribution
• Flexible work schedules
• Generous paid time off, paid volunteer days and paid holidays
• Medical, vision and dental Insurance
• Company paid life, AD&D, short-term disability, and long-term disability coverage
• HSA, FSA and dependent care options
• On-Site wellness: Full gym and locker rooms, wellness initiatives, outdoor basketball and tennis court, picnic pavilion area
• Tuition reimbursement and loan repayment
• Professional development
• Community outreach

HAI Group is an Equal Opportunity Employer.

HARRG Inc., reserves the right to fill this position at a level above or below the level included in this posting.

No agency submissions please. Resumes submitted to any HAI Group employee without a current, signed, and valid contract in place with the HAI Group Recruiting team for this position will become the property of HAI Group and no agency fees will be paid.

[1] HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).