Order Entry Associate

Job Description

Job Description

About the Role

We are seeking a  Customer Service Representative – Order Processing to support our customers and sales representatives. This is  not a high‑volume call center role . Instead, you’ll handle  custom orders and client‑specific questions , often collaborating with internal teams such as Engineering and Warehouse to ensure accuracy and timely resolution.

New hires will begin as  Order Processing Representatives , focusing on data entry and system navigation while learning NORD’s products, processes, and systems. This role is ideal for someone who enjoys detail‑oriented work, learning technical products, and supporting customers in a collaborative environment.

• Provide sales and customer support, including order entry, expediting, quoting, restocking, and troubleshooting
• Process custom orders and manage customer‑specific inquiries
• Coordinate with Engineering, Warehouse, and Sales teams to resolve questions and issues
• Accurately enter and maintain order information in internal systems
• Use  Outlook, Excel, and SAP to support daily operations
• Assist with service issues and transactional add‑on requests
• Maintain a high level of accuracy and attention to detail

• Strong analytical thinking and ability to learn technical product information
• Positive attitude and strong work ethic
• Typing speed of 45 WPM
• Strong computer skills
• Excellent attention to detail
• High School Diploma or equivalent
• Minimum 1 year of customer service or order entry experience

• Comprehensive 12‑week training program
• On‑site training center and dedicated training staff
• Paid skills training and cross‑training opportunities
• Tuition and educational reimbursement
• Online and in‑person training seminars
• Opportunities to travel and train at other U.S. locations
• Bilingual trainer support

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Waunakee,WI.

This position is anticipated to close on May 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.