Supervisor, Central Intake

Central Intake Supervisor

This position plays a critical leadership role in ensuring children and families receive a timely, coordinated, and compassionate response following allegations of abuse.

Duties and Responsibilities:

• As the first point of contact for many families and multidisciplinary partners, the Central Intake Supervisor oversees a fast-paced intake process that supports forensic interviews, medical evaluations, and other critical services.

• This position supervises intake staff, manages complex scheduling, ensures the accuracy of case information, and collaborates with investigative and community partners to facilitate seamless service delivery.

• Other duties as assigned.

Harris County is an Equal Opportunity Employer

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Education:

• Bachelor's degree in counseling, psychology, criminal justice, behavioral health, public administration, human services, or a related field from an accredited university or college

Experience:

• Demonstrated ability to manage multiple priorities, solve complex scheduling and operational challenges, and make sound decisions in a fast-paced environment.

• Strong organizational, interpersonal, and written communication skills with exceptional attention to detail.

• Experience utilizing electronic health records, case management systems, or other database platforms with a high degree of accuracy.

Knowledge, Skills, and Abilities:

• A hospitable disposition, skill in public relations, and a patient, objective, non-judgmental attitude.

• Strong organizational skill, computer skill, flexibility, and ability to work independently and on a team.

• Ability to assess age-appropriate language, verbal and non-verbal communication and exceptional recall abilities.

• Strong skill in prioritizing job tasks.

• Ability to communicate effectively with professionals from various disciplines and agencies.

Note: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences:

• Minimum of three (3) years of supervisory experience in child advocacy, victim services, behavioral health, healthcare, criminal justice, or a related human services setting. (preferred)

• Experience coordinating services within a multidisciplinary environment. (preferred)

General Information:

• Hours: Monday Friday | Hours will be discussed during interview.

• Salary: Salary commensurate with experience. Criminal and CPS background check required prior to hiring and E-Verify upon hire.

• Work Environment and Physical Demands: This position is generally in a sedentary role but may at times require the ability to lift files up to 20 pounds. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• Employment is contingent upon passing a background check and drug screen.

• Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County Employee Benefits:

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website: