Customer Service Rep/Automotive Glass - Hybrid

Pilkington North America , one of the world's largest glassmakers, manufactures and distributes automotive and flat glass for the automotive and building industries. We have been part of the Nippon Sheet Glass (NSG) group since 2006.

Come start your CAREER with Pilkington NSG Group, a power brand and industry leader that trains, develops our team be ready for promotions and growth!


Job Function:

The incumbent is responsible for answering phones promptly and professionally, processing customer orders, and handling customer needs, while promoting the Company's product offering and promotions. Developing and maintaining good customer relations at all times is the primary focus. Incumbent utilizes the computer system for product inquiry, product receiving and order processing, as well as handling various administrative duties as assigned.

Qualifications Required:

• One-year previous clerical and/or customer service experience
• Excellent communication skills (verbal and written)
• Organizational skills
• Previous phone experience
• Ability to work in a fast-paced environment
• Proficient in English language (verbal and written)
• Professional phone voice and demeanor
• Superior customer relations skill
• Excellent attendance

Qualifications Desired:

• High School or equivalent (GED)
• Valid driver's license
• Previous multi-line phone experience
• Ability to learn computer-based inventory control systems

Essential Functions:

• Takes customer orders primarily via telephone, providing prompt courteous service.
• Develops and maintains positive customer relations.
• Always promotes teamwork and positive local working environment.
• Responds to customers' needs and complaints in a timely manner.
• Processes returns accurately, completely, and timely.
• Researches and responds to customer inquiries in regard to payments, statements, delinquencies, credits, etc.
• Obligated to keep confidential any information that pertains to customers and competitors.
• Complies with all safety policies and procedures.
• Develops own industry knowledge.
• Promotes the sale of non-glass accessory items.
• Actively participates in team meetings.
• Performs other related duties as assigned by local management.
• Complies with all J SOX requirements.

Monday thru Friday - 930am to 6:30pm EDT - Rotating Saturdays every 12 weeks 8am to 3pm or 10am to 3pm EDT

Hourly pay will depend on experience. Monthly Gift Card Bonus incentive, depending on sales.

We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance .

The Salary Range posted represents Pilkington North America's good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.

NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.