Luxury Retail Sales Lead & Clienteling Pro

The Selling Supervisor (Sales Manager) supports the Store Manager and the store team through effective execution of sales plans and assists and executes operational management tasks while being responsible for their own personal sales goals. Assists Store Manager with developing and implementing a strategic plan to achieve store business goals Responsible for meeting or exceeding personal sales and KPI goals Actively develops new clients by finding new ways to enhance and develop business and maintains existing clients Maintains client book (CRM) to standard and generates sales by utilizing the client book through appointments, consignment and daily correspondence and follow up with clients Effectively captures client data for connecting with clients and building relationships Completes outreach to connect with clients on a regular basis Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends Upholds all brand values and relationship values Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business Follows through and accomplishes multiple projects and store priorities in a timely manner as needed Acts as ‘Manager on Duty’ when Store Manager is out of the store or unavailable and is confident managing all aspects of the business Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, and peers Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication) Acts as the manager on duty when scheduled, to support all business functions Communicates effectively and develops and maintains professional relationships internally and externally Effectively teaches, demonstrates and assists to ensure staff is trained in product knowledge, clienteling and relationship selling skills Creates and maintains positive employee relations by helping lead a professional store team Communicates with Store Manager by providing feedback of any employee relations matter Coaches and motivates the sales team as needed Assists to ensure all store staff complies with all POS procedures Understands and performs all POS functions accurately, professionally and within Company compliance Opens and closes the store - performing all tasks to Company standard and compliance Resolves client issues and requests in an efficient, resourceful and quick manner Demonstrates high level of quality in work, attendance, and appearance Solves problems/issues methodically and with a sense of urgency Takes on appropriate partnerships with Store and Field Management, Human Resources and other corporate partners as needed Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards Demonstrates high level of quality in work, attendance and appearance Actively contributes to non-selling activities and loss prevention initiatives Actively participates in Monthly Touch Bases Attends all required Store Meetings Maintains standards of store cleanliness and organization Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives Assist in preparation and coordination of complete and accurate physical inventory per Company guidelines Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives Assists to ensure accuracy of Company in store promotions and merchandise markdowns Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving Ensures accuracy of all POS procedures and conducts training of POS System to staff Has a strong knowledge of the alteration process and fitting a client for alterations Opens and closes the store performing all tasks to Company standard Supports in the preparation and facilitation of required Store Meetings as needed Maintains standards of cleanliness and organization Maintain store and helps ensure staff safety component Assists in maintaining compliance to all Company Policies & Procedures Adhere to Timekeeping procedures Additional Responsibilities Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management Demonstrates high level of quality work, attendance and appearance Adheres to all Company Policies & Procedures and Safety Regulations Adheres to local, state and federal laws Additional responsibilities assigned by supervisor related to your position/department Less than 20% travel may be required as necessary Ability to be flexible and willing to work extended hours when necessary Education/Experience 2 - 5 years retail sales experience Luxury experience preferred Exemplary selling and clienteling skills PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Standing, walking and squatting the majority of the works shift Ability to climb ladders or stairs (depending upon store design) Required to carry garments and packaging up to 40 pounds Moderate: Mostly standing, walking, bending, frequent lifting WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment. Majority of shift requires client interaction Ability to work varied hours: nights, days and weekends to support the business needs St. John reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. #J-18808-Ljbffr St. John Knits