Customer Care Leader - Coaching & Ops

Morris Furniture Company, Inc. is seeking a Customer Care Supervisor to coach, train, and develop agents across calls, emails, chats, and texts. This role drives service excellence by elevating agent skills, monitoring performance, and ensuring timely resolution of customer issues. You will lead teams, coordinate training content, and collaborate with internal and external partners to improve processes and reduce escalations. A high-volume contact center background is essential. #J-18808-Ljbffr Morris Furniture Company, Inc.