Hospital Services Specialist (Norfolk)

Shifts Available:

• Monday-Friday 7:00am-3:30pm or Monday-Thursday 7:00am-5:30pm

• Monday-Friday 3:00pm-11:30pm or Monday-Thursday 3:00pm-1:30am

• Monday-Friday 11:00pm-7:30am or Monday-Thursday 11:00pm-9:30am

• Friday-Sunday 7:00am-7:30pm
• Friday-Sunday 7:00pm-7:30am

Position Overview

The Hospital Services Specialist is a position which is responsible for the safe and effective distribution of blood and blood components and all aspects of the distribution process in accordance with AABB and FDA guidelines. This position requires excellent customer service skills. This position is responsible for assuring that all hospital customers receive blood products as ordered, the transport of products is performed as efficiently and timely as possible, and that excellent customer service is delivered at all times. This position must work closely with the couriers to maintain customer satisfaction.

Essential Functions

Hospital Services Tasks:

• Ensures that all orders are filled and delivered in a timely manner
• Coordinates routes and pickups to ensure timely processing and delivery
• Performs all procedures for the shipping and receiving of blood components
• Assists in inventory management and stock rotation of blood and blood components
• Provides support to hospital blood banks served by the blood center
• Ensures that all orders are filled and delivered in a timely manner
• Performs modifications of blood products as expected (irradiation, washing, freezing, etc.)
• Works closely with couriers for most efficient routes
• Works with others to fulfill the mission of The Blood Connection

General Work Practices:

• Practices good customer service relations with co-workers, clients, and the general public
• Operates company vehicles in a safe manner
• Produces accurate, precise, and legible documentation
• Performs on-call duties as assigned
• Performs housekeeping duties as needed to keep a clean and orderly work area and
• Other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED
• Valid Driver’s License with no major infractions and dependable transportation
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
• Ability to organize and prioritize workload and meet deadlines
• Ability to establish and maintain effective working relationships with staff, management, and peers.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves intermittent entry into temperature-controlled environments, including coolers and freezers maintained at temperatures as low as -20°F
• Lifting and/or pulling/pushing up to 50 pounds
• Standing or walking for an extended period
• Bending and twisting