Service Agent
PGT Trucking, Inc.
Manages all drivers who are broken down, ensuring expedited and cost-controlled resolutions to situations.
PRIMARY RESPONSIBILITIES
Manage drivers that call in with breakdowns and ensure timely communication. Ensure proper diagnostic evaluations are completed to identify root causes and determine solutions. Determine the best route of action and manage drivers accordingly. Preview and verify all estimated costs, and obtain all necessary approvals. Manage drivers and incidents by ensuring communication with all departments regarding status, costs, and estimated downtimes. Manage outside vendors to ensure timely repairs and service. Maintain computer systems accurately and promptly. Maintain good relationships with drivers while managing repairs. Perform other related duties as required by business needs or as assigned by management. Manage all reports and distribute information to key stakeholders. Oversee all breakdowns exceeding 12 hours and ensure communication with Maintenance, Operations, and Drivers. #J-18808-Ljbffr PGT Trucking, Inc.Vacancy posted 2 days ago
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