Customer Service Supervisor

Customer Service Supervisor

Help shape Hesperia, where rural charm meets opportunity! Join the City of Hesperia's Utility Billing Division as a Customer Service Supervisor and be part of a team driven by service, integrity, innovation, and efficiency. Help us create a safe, thriving community while experiencing true Hometown Hospitality.

The Customer Service Supervisor is the supervisory level class responsible for delegating and monitoring the workload of the Utility Billing Division staff on a daily basis, supervising and training assigned staff, and handling the most difficult customer concerns. This classification is distinguished from the classifications of Administrative Analyst and Senior Customer Service Representative by the performance of full supervisory responsibility for the Utility Billing Division and performance of analytical work in preparing various analyses and reports, receiving only occasional instruction and requiring a high degree of independent judgment and a thorough knowledge of City and departmental functions, policies and procedures.

Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Customer Service Supervisor. A typical way of obtaining the required qualifications is to possess the equivalent of three (3) years of directly related experience in customer service, utility billing, cashiering, customer account administration financial or statistical record keeping, related administrative support functions, including two (2) years of lead/supervisory experience; and a High School diploma or GED. A Bachelor's degree in accounting, finance, public or business administration or a closely related field is desirable. Possession of, or ability to obtain, a valid class "C" California driver's license.

Standard Employment Benefits: Prior Public Service—CalPERS Formula 2.7% @ 55 (Employee contributes 8% (employee cost) and 1% (cost sharing) of annual salary) CalPERS Pension Reform Formula 2% @ 62 (Employee contributes 7.75% (normal cost) of annual salary) Health Benefits – up to $1,750 per month toward medical, dental and vision insurance City Paid o Employee Only Premium for Dental Insurance o Employee Only Premium for Vision Insurance Vacation (80 hours accrued during first year) 13 holidays Sick leave (96 hours per year) Employee Assistance Program available 457 (b) Deferred Compensation Program available IRS 125 Plan Flexible Spending Accounts available Short Term and Long Term Disability Insurance participation required Adjusted Workweek Schedule participation required The City does not participate in the Social Security program, except for the mandatory 1.45% Medicare Contribution Non-Represented Additional Benefits: Tuition Reimbursement Program (Up to $3,000 per fiscal year available for eligible employees; $4,000 per fiscal year for employees with five consecutive years of employment) Life Insurance - Non-Represented Employees (One (1) times annual salary) Professional/Supervisory Classifications 55 Hours Administrative Leave per fiscal year 2% City Contribution into 401 (a) Deferred Compensation Plan