IT Desktop Support Analyst

Employee Type:

Full time

Location:

TX Northlake

Job Type:

Information Technology Support

Job Posting Title:

IT Desktop Support Analyst
About Us:


TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values- Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
  
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
  
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
  
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
  
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
  
• Access to our wellness and employee assistance programs.
  

Job Description:

About the Role:

We are seeking an IT Desktop Support Analyst to provide hands-on technology support at our Northlake, Texas coffee manufacturing facility. This role plays a critical part in ensuring reliable IT operations across the site by supporting end users, maintaining systems, and resolving technical issues quickly and effectively.

In this role, you will work closely with plant operations and IT teams to support client devices, plant systems, and network infrastructure while delivering a high level of customer service. This is a fully onsite position supporting a fast-paced manufacturing environment.

You'll add value to this role by performing various functions including, but not limited to:

• Providing day-to-day IT support for hardware, software, and network-related issues
• Troubleshooting and resolving technical issues to minimize downtime and maintain productivity
• Supporting plant systems, including working with external vendors when needed
• Managing site-level incidents and serving as an escalation point for complex issues
• Ensuring cybersecurity compliance through system updates, patching, and maintenance
• Configuring and deploying equipment for new hires and onboarding activities
• Maintaining accurate hardware inventory and managing equipment lifecycle
• Collaborating with IT and business partners to improve processes and system performance
• Documenting systems, processes, and resolutions to support ongoing operations

Important Details:

• Work is performed in a manufacturing environment with both office and plant floor interaction
• The anticipated compensation for this position ranges from $63,500 to $95,300 annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award, bonus and equity pay

Work Location & Travel Requirements

• This role is a full-time, onsite position, based primarily in Northlake, TX, with an expectation of onsite support three (3) days per week. In addition, the position requires onsite support two (2) days per week at our secondary location in Carrollton, TX. Occasional travel is also required to support our sales office in Bentonville, AR typically averaging one (1) day per month.

You'll fit right in if you have:

• Associate's degree or higher in Information Technology or a related field
• Six or more years of experience supporting computer and network systems in a Microsoft environment
• Strong working knowledge of Microsoft Office and Windows operating systems
• Experience with Windows domain environments
• Strong troubleshooting, problem-solving, and communication skills
• A customer-focused mindset with the ability to support a diverse user base

Your TreeHouse Foods Career is Just a Click Away!

Click on the "Apply" button or go directly to to let us know you're ready to join our team!

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact View email address on click.appcast.io

TreeHouse Use Only: #IND1