IT Operations Lead

IT Operations LeadOverviewRapidly growing organization is seeking an IT Operations Lead to oversee enterprise technology operations, infrastructure, automation initiatives, and service delivery. This is a hands-on leadership role for someone who enjoys building scalable processes, mentoring technical teams, and driving operational excellence through automation and modern infrastructure practices.Key ResponsibilitiesLead day-to-day IT operations, infrastructure support, and service delivery activities.Mentor and guide a growing team of IT professionals while remaining technically hands-on.Design, build, and maintain automation solutions to improve efficiency, scalability, and end-user experience.Develop scripts, workflows, and self-service capabilities to reduce manual effort and streamline support operations.Partner with Infrastructure, Security, Engineering, and DevOps teams on cross-functional initiatives.Support identity management, endpoint management, SaaS administration, and enterprise technology platforms.Manage escalations, incident response activities, change management, and operational improvements.Maintain documentation, operational standards, and technology best practices.Assist with vendor management, budgeting, licensing, and technology lifecycle planning.