Box Office Representative

Position Title: Box Office Representative Department: Guest Experience Reports To: Daniel Sawyers Salary: $16.75/hr, non-exempt At Ravinia, we believe in the transformative power of shared, live‑music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world. Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not‑for‑profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians. Position Summary Box Office Representatives are vital members of Ravinia’s Guest Experience team and play a central role in creating memorable experiences for all who visit. As the front line of ticketing and patron interaction, this position supports all ticket‑related matters while embodying Ravinia’s values and commitment to exceptional service. The ideal candidate is passionate about the arts, enjoys working with people, communicates clearly and confidently, and thrives in a fast‑paced, team‑oriented environment. Background in customer service, ticketing, retail, or hospitality. Experience in nonprofit arts or music organizations and diverse musical interests are a plus. Multilingual candidates are strongly encouraged to apply. Key Responsibilities Ticketing Operations and Sales Process ticket sales, exchanges, donations, and will call transactions via phone and in person Assist patrons with website navigation and online ticket purchasing Retain and communicate detailed information about performances, events, and park policies Guest Service and Patron Support Deliver exceptional customer service with professionalism and enthusiasm Listen attentively to guest questions and concerns and provide clear, accurate responses Resolve straightforward customer challenges efficiently and courteously Provide detailed information about Highland Park and surrounding areas, including directions, parking, and public transportation Cash Handling and Financial Accuracy Accurately process multiple forms of payment (cash, check, credit card) Handle daily cash reconciliation and maintain financial accuracy Administrative and Operational Support Perform filing, copying, and general office tasks Maintain a clean, organized shared workspace Provide support to the Development and Guest Experience departments as needed Assist with additional duties and special projects as assigned Knowledge and Skills Required Excellent customer service and interpersonal skills Ability to remain composed and positive during high‑volume or challenging situations Detail‑oriented with strong data entry and proofreading skillsProficient in typing and comfortable learning new computer systems quickly (Google Workspace a plus) Reliable, punctual, and dependable Team player with the ability to work independently Education and Experience Experience in a related position, preferably in non‑profit music/arts organization Work Environment This is a seasonal position. During the height of the summer concert season, typically June through September, the schedule will range between morning, afternoon, and late evening shifts, including most weekends and some holidays. Positions offer a schedule of 30‑40 hours a week. Flexibility for fewer hours available for qualified candidates. Standard business hours are available beginning in March. Located at Ravinia Festival, Highland Park, IL. Benefits Eligible for Illinois Paid Leave plan after 90 days of employment. How to Apply Interested candidates, please submit cover letter and resume. E.E.O. Statement Ravinia is an Equal Opportunity Employer As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success and we strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply. #J-18808-Ljbffr Ravinia Festival