Cloud Operations Engineer

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities—and we're just getting started! Are you passionate about technology and eager to grow your skills in cloud‑native infrastructure? As a Cloud Operations Engineer, you will join a collaborative operations team responsible for maintaining and improving critical platform infrastructure. You'll work hands‑on with Kubernetes, service mesh, and AWS technologies while learning from experienced engineers who will help you develop into a well‑rounded platform professional. We seek a motivated Cloud Operations Engineer to help maintain our cloud‑native infrastructure using Kubernetes, ArgoCD, Istio/Gloo Mesh, Prometheus, and AWS. In this role, you will contribute to the operational health of Constant Contact's platform, ensuring our environments remain current, secure, and reliable. You'll have the opportunity to grow professionally and contribute to a culture of accountability and continuous improvement. We value curiosity, self‑motivation, collaboration, and a willingness to learn. If you're ready to build a strong foundation in platform engineering and help shape the future of our infrastructure, we're eager to hear from you. What You'll Do Coordinate upgrades in lockstep across EKS, OKD, Calico, Gloo Mesh, and Istio to ensure compatibility Maintain environments on AWS standard support tiers for EKS by tracking versions and planning upgrades proactively Execute monthly operational tasks, including CrowdStrike agent upgrades, SSL/TLS certificate rotations, and ArgoCD updates Build, maintain, and upgrade Kubernetes clusters and ancillary software using EKS and OKD Work with stakeholders to resolve issues with AWS and Kubernetes Document operational procedures and share knowledge with stakeholder teams Collaborate with senior engineers and contribute to team knowledge sharing Assist with the development and maintenance of observability systems Study the system and proactively suggest architectural improvements and automated solutions for daily operations, deployment, and monitoring Provide input on cloud‑based best practices Participate in a team's on‑call schedule, which means that occasionally, you may be asked to provide after‑hours technical expertise, guidance, and support. Business hours are typically 09:00‑5:00 ET Who You Are 2+ years of professional work experience in DevOps, SRE, System Administration, or similar roles (internship or project experience counts) Experience with Kubernetes and Docker is required to be successful in this role Scripting abilities in Bash and/or Python Familiarity with ArgoCD or similar GitOps tooling Experience utilizing AI tools (ChatGPT, Gemini, Claude, etc.) to streamline work efficiencies Knowledge of networking fundamentals; comfortable using common troubleshooting tools like dig, nslookup, netstat, netcat, or tcpdump Skilled at learning complex processes quickly with a self‑service mindset through independent research Experience working with Git in a CI/CD environment Effective communication skills, both written and verbal Pay Transparency $91,600 — $114,500 USD Why You'll Love Us We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non‑profit organizations, and community groups. You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well‑being of you and your family At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in‑person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact View email address on click.appcast.io. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60‑1.35(c) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Constant Contact, we respect personnel privacy and are committed to protecting the personal information we obtain and maintain from both current, former, and prospective employees. We maintain this Personnel Global Privacy Notice (this "Notice") in compliance with applicable privacy laws, including the California Consumer Privacy Act (the "CCPA") and the UK General Data Protection Regulation (collectively, the "Data Protection Laws"). Click here for a full copy of our General Personnel Privacy Notice. Notice to Recruiters and Staffing Agencies: Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee‑based referrals. Any unsolicited resumes sent directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume. #J-18808-Ljbffr