Licensed Assistant Manager

Springfield, Massachusetts, United States

Practice Name

About the Job

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.
• Gives leaders the autonomy to make an impact while providing the support they need to succeed.

About the Role

At AEG, we believe great patient experiences begin with great teams. As a Licensed Assistant Practice Manager, you'll inspire and support the team, deliver exceptional patient care, and achieve meaningful business results.

The Licensed Assistant Practice Manager will support the Practice Manager in creating an environment where people feel seen, supported, challenged, and celebrated. We believe accountability and compassion go hand in hand, and our leaders are expected to develop people as intentionally as they drive results.

The Licensed Assistant Practice Manager supports the Practice Manager with daily practice operations, patient flow, team coordination, and service execution. This is a hands-on developmental leadership role designed to build operational knowledge, leadership capability, and readiness for expanded responsibility over time.

This role works actively on the practice floor and is expected to learn and support multiple practice functions, including patient care coordination, optical sales and service, technician/clinical support, patient handoffs, and daily operational routines. The Licensed Assistant Practice Manager does not own the full scope of practice management but may be assigned specific areas of responsibility based on practice needs, business priorities, and individual readiness.

• Support the Practice Manager with daily operations, patient flow, team coordination, service execution, and real-time practice needs.
• Work actively on the practice floor and assist across practice functions to support patient care, staffing gaps, and operational execution.
• Learn and support key practice roles, which may include patient care coordination, optical sales and service, technician/clinical support, patient handoffs, opening/closing routines, and other assigned responsibilities.
• Support assigned areas of responsibility based on practice needs, such as front desk flow, optical floor support, clinical/technician workflow, patient experience, team readiness, or daily operational routines.
• Help communicate daily priorities, role expectations, service standards, and operational focus areas to team members.
• Partner with the Practice Manager and Optometrist to support exam flow, provider needs, patient handoffs, and team readiness.
• Reinforce patient-centered service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Observe team behaviors and support coaching, feedback, training reinforcement, and follow-up within assigned areas.
• Assist with onboarding, peer training, workflow changes, company initiatives, technology updates, and team development.
• Help identify patient service concerns, workflow barriers, delays, remake opportunities, or communication gaps, escalating concerns as appropriate.
• Review basic reporting, patient feedback, and daily results with guidance from the Practice Manager to understand trends and improvement opportunities.
• Support practice readiness, including opening and closing routines, cleanliness, organization, supplies, and preparation for patient care.
• Participate in interviews, onboarding, coaching, team development, or employee-related follow-up as requested and under the direction of the Practice Manager.
• Serve as the designated practice point of contact in the Practice Manager’s absence, when assigned, while escalating matters outside of role authority.
• Perform other duties as assigned by the Practice Manager.
• Must hold an active, unrestricted Dispensing Optician license in the state.

Requirements

• State Licensure
• Extensive dispensing experience required
• Optical, optometric, healthcare, retail, hospitality, or comparable service/operations experience required.
• Experience in one or more optical or practice functions preferred, such as patient care coordination, optometric technician support, optical sales, opticianry, clinical support, or front desk operations.
• 1-2 years of leadership, lead, supervisory, or management experience preferred.
• High school diploma or equivalent.
• Demonstrated leadership capability required, which may include peer training, coaching others, owning a specific business area, supporting team development, or leading through influence without a formal management title.
• Ability and willingness to learn and function across multiple practice positions to support patient care, team coverage, and operational execution.
• Strong communication, organization, collaboration, and follow-up skills in a fast-paced patient care environment.
• Ability to reinforce expectations, model patient-centered service behaviors, and support basic coaching or training reinforcement.
• Ability to learn practice systems, technology, and workflow tools quickly.
• Related education preferred; equivalent experience may be considered.

Full-Time Employee Benefits

• 401(k) with company match
• Medical, dental, vision, life, STD, and LTD benefits
• HSA/FSA
• Paid time off
• Paid holidays

Physical Demands

• Ability to utilize office and practice equipment.
• Prolonged sitting, standing, and walking.
• Ability to move throughout the practice to support patient flow, team needs, and operational execution.
• Ability to lift up to 10 lbs.

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$36.00 - $40.00 per hour

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

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AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.