Team Lead / Shift Supervisor

Job Description

Job Description

Job Description & Responsibilities

The Team Leader plays a crucial role in managing the operations of a Gregory's location. This individual is responsible for ensuring our standards of quality, service, and cleanliness are upheld every hour of every day. The Team Leader will be the leader in charge when a Store Leader or Multi-Unit Leader is not present. The Team Leader will work a flexible schedule in conjunction with the other leaders to fully cover the needs of the business during all operating hours. 

This role will oversee and manage the following:

• People Development

• Ensure teams are upholding our high standards, leading by example and educating each member of the team

• Identify and work with high potential baristas that can be developed into our next great leaders

• Operational Standards

• Ensure all existing and new operational standards are being executed as prescribed

• Assist with training teams on new menu and operational roll outs and ensure proper follow ups are held

• Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time

• Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal 

• Ensure stores are kept immaculately clean, organized, and well merchandised at all times

• Service Standards

• Work side by side with teams to lead by example in 5-star service

• Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed

• Proactively manage customer concerns/issues and coach teams on how to do the same

• Become the “Mayor” of your store group and know a significant amount of customers on a first name basis that come into your store

• Collect customer business cards/email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business

• Minimize guest complaints and work with your SL/Multi-Unit to respond to all Yelp/Google/App/Email comments and go above and beyond for both positive and negative reviews

• Facilities & Maintenance

• Proactively clean, service, and maintain all equipment and fixtures in your stores

• Hold monthly meetings with clear direction for deep cleaning tasks to be accomplished

• Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

• HR Management

• Ensure you and your team are compliant with employee labor laws

• Ensure changes to labor laws are thoroughly communicated with your teams in coordination with your manager

• Proactively manage employee issues by having regular conversations with every employee on your team, ensuring they have been heard, and working with your SL/Multi-Unit to manage concerns

• Financial Performance

• Closely manage each of your store’s controllable profit areas: sales, labor, and COGS

• Work closely with your team and SL/Multi-Unit to build customer relationships and seek out revenue drivers outside of the 4-walls of the store 

• Work closely with your team to build an efficient schedule based on the needs of the business, using sales data to drive your decisions

• Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

• Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits

• Actively track inventory/waste levels and ordering activity to ensure your location has sufficient product for service without exceeding COGS targets

• Ensure monthly inventory counts are completed and submitted accurately

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