Member Services Desk Staff - Evenings and Weekends

Job Description

Job Description

Pay: $14.00 per hour

Job Summary:

Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC (or Health and Wellness Area) either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; triages deliveries and responds to member and guest inquiries. Communicates and works well with teammates and cross functional partners.

The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be able to deal with complaints and give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.

Duties and Responsibilities:

• Primary functions include welcoming and engaging members and guests
• Maintain a safe and secure facility by ensuring member check-in procedures are followed
• Address member concerns in a professional manner
• Utilize member database to confirm member status, point of sale, etc.
• Balance cash drawer accurately after each shift
• Be knowledgeable about programs and procedures throughout the JCC
• Exceed expectations when providing members/guests with requested information
• Promptly refer member/guests to appropriate staff and/or JCC department
• Deliver outstanding customer service in a friendly, polite and diplomatic manner
• Promptly and accurately direct all telephone inquiries
• Learn and maintain working knowledge of JCC emergency procedures plan
• All other duties as assigned

Qualifications:

• Excellent in-person and over the phone customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written communication skills
• Energetic, enthusiastic, and motivated
• Strong computer skills, experience with databases and/or Microsoft suite a plus
• Timely and reliable

Job Type: Part-time (10-20 hours per week)

Benefits:

• Employee discount

Work Location: In person

On TARC route 23 and 40x.