(CSSNA) Customer Order Management Representative

Job Description

Job Description

Job Overview:

Pay Range: $19.00hr - $24.00hr

Requirement/Must Have:

• At least 1+ years of experience in a customer order management environment.
• Understanding expectations of supply chain.
• Experience with SOX compliance.
• Experience with credit and debits.
• Familiarity with Excel.
• Knowledge of Quality Management Systems.
• Strong verbal and written communication skills.

Responsibilities:

• Act as the single-point-of-contact for assigned customer accounts, managing the entire order life cycle to ensure orders are processed on time.
• Manage the entire order life cycle from new customer set-up, order entry/modification, and escalations to logistics management.
• Coordinate with parts distribution centers, manufacturing plants, and cross-functional departments to process and fulfill customer orders.
• Provide accurate documentation and continual communication to customers throughout the order process.
• Take ownership of and resolve complex customer inquiries through extensive research and a detailed understanding of organizational processes, systems, and practices.
• Provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations, providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database or system.
• Ensure customers comply with export policies and ensure required export/shipping documentation is compiled according to relevant legislation.
• Act as a liaison between the customer and manufacturing locations for quality issues.
• Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
• Support leadership with hosting customer visits at the local facility.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures, and metrics.
• Support departmental goals and initiatives to become a more proactive customer support organization.
• Participate in or lead process improvement projects.

Skills:

• Communication.
• Supply Chain.
• Excel.
• Customer Service.
• Order Management.
• SOX Compliance.
• Credit and Debits.
• Logistics Management.

Qualification And Education:

• Experience in customer service and customer support within a supply chain environment.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.