Business Analyst II, Reverse Logistics Operations Integration

Business Analyst II

We are seeking a Business Analyst II to join our Worldwide Returns & ReCommerce team and drive data-driven decision making through technical solutions and analytics. The ideal candidate will excel at maintaining and developing data pipelines, building insightful dashboards, and translating complex business requirements into scalable technical solutions. You'll leverage your expertise in Python, TypeScript, and AWS services to keep our data infrastructure current and secure, while partnering with cross-functional teams to deliver actionable insights that improve returns processing operations. Your role will be crucial in maintaining data pipelines, managing SIM queues, building QuickSight dashboards, and ensuring our technical tools remain up-to-date and secure. Strong technical and analytical skills are essential, as you'll identify opportunities for process optimization, troubleshoot data issues, and implement solutions that enhance operational efficiency. Experience with AWS services (DynamoDB, Lambda, S3, CloudWatch, API Gateway), proficiency in Python and TypeScript, and a deep understanding of SIM management and returns processing workflows are key requirements for success in this position.

Key job responsibilities:

• Maintain and optimize data pipelines to ensure accurate and timely data flow across systems
• Manage Shepherd Issues (security vulnerabilities) and ensure compliance with security standards
• Build and maintain QuickSight dashboards that provide actionable insights to stakeholders
• Develop and deploy solutions using Python and TypeScript to automate business processes
• Leverage AWS services (DynamoDB, Lambda, S3, CloudWatch, API Gateway) to build scalable data solutions
• Keep SIM queues up to date and manage SIM configurations across multiple sites
• Partner with Operations, Business, Tech, and IT teams to identify and implement data-driven process improvements
• Monitor and analyze data to identify optimization opportunities and trends
• Generate performance metrics reports and present recommendations to key stakeholders
• Create and maintain comprehensive technical documentation for data pipelines and analytical solutions

About the team:

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to'making zero happen' – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon's products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth's most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!