Technical Support Engineer II

Professional

New Hartford, NY, US

JOB SUMMARY: The Technical Support Engineer II is responsible for providing leading edge technical support to Indium Corporation’s customers and potential customers

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Provide expert technical assistance and guidance to Indium’s customers and potential customers to resolve soldering process related issues

• Collaborate with Global and Regional Account Managers, as well as Technical Support Engineers throughout Indium Corporation, to develop strategies to maintain existing accounts and to acquire new business

• Utilize in-depth knowledge of Indium’s materials and SMT, coupled with knowledge and capability in statistical analysis and DOE’s, to optimize the use of Indium’s soldering materials in the customer’s process

• Provide product and process training within Indium, to customers, and at industry conferences

• Using Indium’s SimLab, as well as equipment at equipment partner sites, execute process optimization, product characterization and benchmark testing of Indium’s soldering materials to meet/exceed defined performance requirements

• Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers

• Provide technical support to Indium’s Marketing and Marcom departments in the development of new materials and test methods to characterize them

• Communicate technical insights and product performance data collected from customer visits and evaluations to pertinent departments within Indium including R&D, Quality, Manufacturing and Technical Support

• Assist in the development of internal and external test methods

• Develop and maintain hands-on knowledge and expertise of the processes and equipment used in the various soldering processes and SMT Industries, including, but not limited to, solder paste printing, dispensing, 3-D Inspection, placement, reflow, dipping, X-Ray, ICT, and rework

Participate in scale-up of soldering materials in development

• Disseminate/share key technical knowledge within Indium via reports and/or participation in weekly/monthly group meetings

• Participate in applicable professional societies, industry consortia, and industry standards development groups to promote Indium’s image, maintain contact with industry leaders/experts and determine performance requirements for Indium’s new and existing materials

• Build strong technical relationships with targeted individuals at Indium’s largest current and target customers

• Plan, prepare and present quality technical papers and presentations at technical conferences, seminars, and customers, as well as in support of new product introductions

• Perform other duties and special projects as assigned

REQUIREMENTS:

• Technical undergraduate degree (BS in Chemistry/Physics/Metallurgy/Materials Science or Engineering discipline)

• A strong technical curiosity and problem solving skills

• Desired: Experience in process engineering or applications engineering in various soldering applications including but not limited to surface mount technology in the PCB Assembly industry, with specific expert knowledge of solder paste printing, volume measurement, and reflow – equipment and process knowledge

• Fluent in English; second language skills in Spanish and/or Chinese, a plus

• Documented training and proven experience using statistical analysis techniques and statistical software (Green Belt or Black Belt certification desired)

• In-depth knowledge of pertinent test methods and standards as it relates to soldering materials characterization and performance (printing, HIP, voiding, SIR, etc.)

• Strong interpersonal, communication and presentation skills

• Ability to work cooperatively and effectively in a cross-functional team environment

• Ability to travel with limited notice

• Proficient in Word, Excel, PowerPoint, JMP or Minitab, a plus

• SMTA Certified Process Engineer, a plus

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$62,500 - $80,000 annually

Indium Corporation is an equal opportunity employer that is committed to building an innovative workforce. All qualified applicants will be given consideration without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics.