Field Service Engineer

Field Service Engineer

PrideStaff is seeking a highly skilled Field Service Engineer on behalf of our client based in Florham Park, NJ. This role is responsible for the installation, repair, retrofitting, deinstallation, and user training for high-precision thermal processing equipment (ovens). The ideal candidate provides high-level technical support, troubleshoots complex system issues, performs root-cause diagnostics, and implements tailored solutions to ensure maximum equipment uptime and operational reliability for customers.

Key Responsibilities

• Support machinery product lines for domestic US, Canada, and Mexico customer sites.
• Rapidly diagnose, troubleshoot, and resolve complex electrical, electronic, mechanical, and system-level issues on-site.
• Perform new installations, de-installations, and field retrofits/upgrades.
• Provide technical training and application support to end-users at customer facilities.
• Conduct root cause failure analysis (7-step, 8D, etc.) on sub-systems, circuits, and mechanical components.
• Produce precise technical documentation, including test reports, work instructions, BOMs, ECOs, and CARs.
• Collaborate with internal engineering teams to provide design-for-serviceability feedback for new product development.
• Assist with local and field logistics, including RMAs, inventory checks, failure analyses, and shipping support.

Qualifications

• Education: Associate Degree or higher in Engineering, Technology, or Applied Sciences (BS preferred).
• Experience: 5+ years of experience as an Engineering Technician or Field Service Engineer.
• Technical Background: 5+ years hands-on experience troubleshooting complex electrical, electronic, and mechanical systems. Experience with Surface Mount Technology (SMT) or semiconductor equipment is highly preferred.
• Methodologies: Familiarity with structured troubleshooting and problem-solving approaches (e.g., 8D or 7-step).
• Software: Proficient in Microsoft Office (Word, Excel, PowerPoint) and standard Windows applications.
• Clearance/Citizenship: US Citizenship is required due to customer facility access requirements, along with the ability to pass a federal background check.
• Travel: Ability to travel up to 80% of the time (domestic and occasional international) and work weekends when critical service needs arise.
• Languages: Proficiency in Spanish is a plus.

Physical Requirements & Working Conditions

• Ability to transport tool kits weighing up to 75 lbs.
• Physical capability to lift up to 100 lbs with assistance.
• Comfort working in tight spaces, climbing over equipment, and performing physical maneuvers (stretching, bending, kneeling).
• Capacity to sit for 2–3 hours at a time during travel or administrative tasks.
• Ability to obtain full-face respirator certification and perform service work while wearing required PPE (respirator, hazmat suit, gloves, etc.).

Desirable Professional Skills

• Strong interpersonal, communication, and technical presentation skills.
• High attention to detail and thorough follow-through on complex assignments.
• Ability to thrive in a fast-paced, multi-disciplinary team environment.

Compensation / Pay Rate (Up to): $80,000.00 - $100,000.00 Per Year