Hampton Inn & Suites Houston - Front Desk Agent

???? Join Our Team as a Front Desk Agent! ????

???? Location: 707 N Sam Houston Pkwy E, Houston, TX 77060

???? Department: Front Desk

???? Job Type: Full-Time / Part-Time / Shift-Based

Job Summary

Hampton Inn & Suites seeking a friendly, professional, and service-oriented Front Desk Agent to join our team in Houston, TX . As the first point of contact for our guests, youll play a key role in creating a warm, welcoming, and memorable experience.

The ideal candidate will demonstrate strong hospitality and communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Bilingual or multilingual candidates are highly encouraged to apply, as we proudly serve a diverse range of guests.

Key Responsibilities

?? Greet guests upon arrival with a warm and welcoming demeanor.

?? Check guests in and out efficiently, ensuring billing and reservations are accurate.

?? Handle guest inquiries, requests, and complaints promptly and professionally.

?? Maintain knowledge of hotel services, amenities, and local attractions.

?? Perform night audit duties as required, ensuring financial transactions are accurate.

?? Manage phone calls professionally, providing helpful information and assistance.

?? Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.

?? Keep the front desk area clean, organized, and welcoming at all times.

?? Assist other departmentsincluding laundry and housekeepingwhen needed to support smooth hotel operations.

Qualifications & Requirements

???? Previous experience in hospitality or customer service preferred.

???? Strong communication skills and excellent phone etiquette.

???? Ability to multitask and stay organized in a fast-paced environment.

???? Familiarity with hotel property management systems (PMS) is an advantage.

???? Bilingual or multilingual skills are highly desirable.

???? Strong problem-solving and guest relations abilities.

???? A positive attitude and a commitment to exceptional service.

Apply today and become part of our dedicated hospitality team!

???? To Apply: View email address on click.appcast.io