Lofta Respiratory Therapist - Sleep Coach

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. Key Highlights Work location: 9225 Brown Deer Rd, San Diego, CA 92121 Virtual patient interaction through phone, email, live chat, text, and web inquiries. Fast‑paced clinical support environment. Collaborative role working with sleep physicians and internal clinical teams. Salary range: $31.84–$37.00 per hour. Compensation offered may vary based on experience, skills, education, and location. What you’ll do Provide virtual coaching and support to patients beginning and adjusting to CPAP therapy. Educate clients on mask fit, comfort optimization, and therapy best practices. Troubleshoot therapy challenges and provide practical solutions to improve adherence and comfort. Guide clients through their therapy journey with proactive follow‑up and personalized support. Deliver exceptional customer service by creating a supportive, responsive, and seamless customer experience. Respond to client inquiries through phone, chat, and email with professionalism, empathy, and efficiency. Support clients within a fast‑paced e‑commerce healthcare environment, assisting with both therapy‑related questions and order‑related navigation as needed. Navigate e‑commerce platforms to help clients with product education, account support, order guidance, and overall service resolution. Review therapy progress and identify opportunities to improve treatment outcomes and long‑term adherence. Collaborate closely with the Clinical Supervisor and care team to ensure continuity of care and service excellence. Accurately document patient interactions across Lofta’s clinical and e‑commerce platforms. Help clients build confidence and long‑term success with CPAP therapy while reinforcing a high‑quality customer experience. What we look for Respiratory Care Practitioner (CRT/RRT) or eligible meeting state licensing requirements. Minimum 1 year of Respiratory Therapy experience, preferably in DME or sleep industry. Strong computer, multitasking, and communication skills. Organized, adaptable, and patient‑focused. Graduate of an accredited Respiratory Therapy program. Certificates, licenses, registrations or professional designations. Current Respiratory Therapist license in applicable state(s). Current CPR certification preferred. All applicable licenses in good standing. Benefits Medical, dental, and vision care coverage. Paid time off plan. 401(k) Plan. Flexible Spending Accounts. Basic life insurance. Short‑and long‑term disability coverage. Accident insurance. Teammate Assistance Program. Paid parental leave. Domestic partner benefits. Mental, physical, and financial well‑being programs. Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr