Framer

Store - Richmond-Midlothian, VA

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a safe, clean and clutter-free environment.

Major Activities

Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards

Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions

Deliver sales and production results

Act in lead capacity in the absence of the Framing Manager

Be a resource to assist and train other Team Members

Support and assist Framing Manager in driving KPI's achievement

Complete framing orders with a high degree of quality and on time

Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment

Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop

Provide a fast and friendly check out experience while adhering to cash handling standards

Follow Standard Operating Procedures (SOPs) and Company programs

Support shrink and safety programs

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others

Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

Operate cash register and execute cash handling to standards

Acknowledge customers, help locate product and provide solutions

Engage customers on benefits of Rewards and complete enrollments

Educate customer on Voice of Customer (VOC) survey

Assist with Omni channel processes

Other duties as assigned

Minimum Type of Experience the Job Requires

Basic computer skills and basic measuring skills

Ability to operate the framing equipment and glass cutter

Preferred Type of Experience the Job Requires

Retail experience

Experience selling products and/or services to customers

Physical Requirements

Regular bending, lifting, carrying, reaching and stretching

Ability to move throughout the store

Ability to remain standing for long periods of time

Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Total Base Pay Range for this Position: $13.25 - $15.60

This position may be eligible for overtime compensation in accordance with state and local laws.

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.