PT - Roadside Agent - $14.50

$14.5 per hour

Europcar Mobility Group

Tulsa, OK

# PT - Roadside Agent - $14.50Candidatar-seremote type: Totalmente no locallocations: Tulsatime type: Tempo parcialposted on: Publicado hojejob requisition id: JR113735## **Job Description******As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS, so if you are available to work shifts, both A.M. & P.M., weekends, and holidays, we'd love to have you join the team!********Responsibilities:***** ****Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle***** ****Determine a preliminary course of action based on the information presented by the customer***** ****Provide stellar customer service support to assist callers accurately and effectively,***** ****Think creatively and independently while facilitating problem resolution***** ****Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution***** ****Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely***** ****Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices***** ****Effectively explain vehicle features to customers and co-workers with a wide range of knowledge***** ****Perform other duties as assigned to support business needs and objectives.********Requirements:***** ****Must be available to work multiple schedules that include weekends & holidays***** ****Experience in an inbound call center and automotive-related business is a solid plus***** ****Excellent verbal and written communication skills***** ****A high degree of comfort using computerized order processing systems***** ****Intermediate typing and data entry skills***** ****Proven ability to use solid reasoning and problem-solving skills***** ****Detail orientation with effective organization and follow-through skills***** ****You need to be flexible, can multitask, and embrace change***** ****Proficiency in Google Suite, including Word & Excel***** ****Self-motivated, excellent organizational skills, and attention to detail***** ****Ability to function in a fast-paced environment under short time constraints********We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.******Europcar Mobility Group**A Europcar Mobility Group é uma empresa global de mobilidade, com 75 anos de experiência em serviços de mobilidade e uma posição de liderança na Europa. “Ajudamos a mudar a forma como se desloca” é o que defendemos e nos une.Oferecemos aos particulares e às empresas uma vasta gama de serviços de aluguer de automóveis e carrinhas, seja por algumas horas, alguns dias, uma semana, um mês ou mais, a pedido ou por subscrição, contando com uma frota de mais de 250.000 veículos, equipados com os mais recentes motores, incluindo uma percentagem crescente de veículos eléctricos.As nossas marcas respondem a necessidades, casos de utilização e expectativas diferenciadas: Europcar - líder mundial no aluguer de automóveis e veículos comerciais ligeiros, com um posicionamento premium, Goldcar - líder na prestação de serviços de aluguer de automóveis de baixo custo na Europa, e Fox-Rent-A-Car, um dos principais intervenientes no mercado de aluguer de automóveis nos EUA, com um posicionamento “value for money”. A satisfação dos clientes está no centro da ambição do Grupo e dos nossos mais de 8.000 colaboradores, em todos os locais onde apresentamos as nossas soluções de mobilidade, graças a uma forte rede em mais de 130 países.Mais informações em:
J-18808-Ljbffr Europcar Mobility Group

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Vacancy posted 1 day ago

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