Telephonic Nurse Practitioner - Massachusetts & New York Licenses Required

Requisition number: Job category:
Healthcare Delivery Primary location:
Boston, MA Additional locations:
Albany, New York | Buffalo, New York | Worcester, Massachusetts Date posted:
05/01/2026 Overtime status:
Exempt Travel:
No Sign-on Bonus up to $20,000 for External Candidates Telephonic After-Hours Call - Evenings, Nights & Rotating Weekends Required Full-Time (40 Hours) Optum Home & Community Care,
part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Optum team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We're connecting care to create a seamless health journey for patients across settings. Join us to start
Caring. Connecting. Growing together. The Telehealth Urgent Care program is a comprehensive integrated care delivery program. The National On Call advanced practice clinician (APC) is responsible for providing telephonic/telehealth care and direction to patients, caregivers and facility staff providing 24/7 coverage including holidays. In this remote role you will provide virtual care for patients in various settings. This excellent opportunity affords a collaborative role bringing enormous satisfaction in the care and comfort of our patients. In this role you will have the ability to achieve work life balance. Optum is transforming care delivery with innovative and personal care. As one of the largest employers of APCs, Optum offers unparalleled career development opportunities. Scheduling: This is a Full Time, work from home position requiring various shift coverage with a mix of weekday, weeknights, weekend, and holiday coverage. While shift times can vary, we provide coverage to members 24/7 including all company recognized holidays. Flexibility and the ability to adapt are a must as you will cross cover multiple markets and teams
Availability and Coverage expectations for this role 24/7 coverage
Weeknight shifts between 5pm and 8am are the majority of the hours required during the week
Every other weekend coverage between 8-12 hour shifts covering both day and night shifts is required based on business needs
Expectations that your are working or have approved PTO for 26 weekends a year. Each FT/PT employee is eligible to have up to 6 weekend shifts a year for PTO
Unapproved time away/Unpaid Time Off will result in need to add additional weekend shift to your schedule based on need
Holidays are required for all APCs on a rotation basis
Holiday scheduling is completed at the beginning of the year for advanced planning.
Primary Responsibilities: Available on provided telephonic platform, both taking and placing calls to coordinate and manage care for members between care givers, facilities, hospitals, primary care providers and the Optum field colleagues Available to use video platform based on clinical need
Working hours should be performed in a secure location as patient privacy is required
Utilize EMR proficiently to provide acute care to members during all shifts and holiday hours
Care Delivery Deliver cost-effective, quality care to members
Manage both medical and behavioral, chronic, and acute conditions effectively, and in collaboration with a physician or specialty provider
Perform comprehensive assessments and document findings in a concise/comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations
Responsible for ensuring encounter is documented appropriately to support the diagnosis at that visit
The APC is responsible for ensuring that all quality elements are addressed and documented
Utilizes evidenced based practice guidelines
Must attend and complete all mandatory educational and MyLearning training requirements Please click here to view full description