Medical Assistant, Internal Medicine

Medical Assistant

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We are located at 400 Highland Ave in Salem MA. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients. We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve.

We are seeking a full-time (40 hours/week) Medical Assistant to work onsite at our Internal Medicine practice located at 400 Highland Avenue in Salem, MA. The practice operates Monday through Friday from 8:00 AM to 5:00 PM, with staggered 8-hour shifts. During the first 90 days, the schedule for this role will be 8:30 AM to 5:00 PM. For a medical assistant working one-on-one with an MD or NP, the typical daily patient volume ranges from 14 to 20. On average, the expected workload is approximately 16 patients per day.

Here's why: -We're a practice that believes exceptional patient care is built on strong operational foundations: standard work, consistent process flows, and a well-coordinated team approach. Our Medical Assistants work alongside savvy, proactive providers who understand their own workflows, value efficiency, and do not depend on out-of-scope support. We also carve out dedicated time for both clinical and indirect responsibilities, ensuring a balanced workload that can be completed fully within scope and within the standard workweek. -We're intentional about alignment. With openings supporting both MD and NP providers, we take time during orientation to match each new hire with the clinician whose style and needs best complement their strengths. -We mentor thoughtfully and invest in team members who are committed to growing with us and building a long-term career. As part of that commitment, we strongly encourage all Medical Assistants to pursue national certification and offer support in obtaining it. -We serve a community-reflective patient population, offering variety and broad clinical exposure while providing continuity of care and the opportunity to make a meaningful impact.

Summary: The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions -Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. -Maintains inventory of immunizations and check expiration dates. -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] preferred

Certified Medical Assistant - preferred

Experience
Direct MA experience or medical field work 0-1 year preferred

Strongly Preferred:

• Medical Assistant Course or diploma program or a minimum of 1 year professional experience
• National MA Certification via AAMA, AMT, NHA, or NCCT
• Epic experience

Remote Type

Onsite

Work Location

400 Highland Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3