Customer Service Representative I - Gulf Gate Library (Part Time) - R14945

Library Assistant

This position provides customer service through contact and responses to county customers and citizens. As the direct point of contact for customers, the Library Assistant resolves routine questions or problems and refers more complex issues. In the team environment all employees participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees collaborate with co-workers to support the team process.

Job Description:

Customer Service

Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.

Assists users in locating, selecting, and using resources.

Provides directional and services related information to users.

Communicates library/county use policies and procedures to users.

Administration

Assists in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.

Gathers statistical information as required.

Collection Development/Maintenance

Sorts and shelves materials, and maintains an orderly arrangement of materials.

Assists in operation and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.

Promotes the materials collection through displays and other methods.

Staff Development

Participates in cross training in other sections and aids in cross training in their section.

Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.

Work Hours:

Schedule will be 20 hours/week, with a schedule made up of a combination of shifts below. Typically, employees are expected to work 1-2 later shifts (9:30 a.m. - 6:00 p.m. and/or 11:30 a.m. - 8:00 p.m.) and approximately one Saturday every 4 weeks (with 1 weekday shift off), varying depending on library needs.

Monday, Tuesday, Wednesday: 8:30 a.m. 5:00 p.m., or 11:30 a.m. 8:00 p.m.

Thursday: 8:30 a.m. 5:00 p.m., or 9:30 a.m. 6:00 p.m.

Friday, Saturday: 8:30 a.m. 5:00 p.m.

Currently closed on Sundays, although in the future you will be asked to join a rotation of Sundays where you may work one Sunday every 7 to 8 weeks depending upon the pool of employees at our libraries.

About You

Minimum Qualifications:

A High School Diploma or equivalent and one-year experience in administrative or public contact work and working knowledge of computer and hardware systems dealing with public response.

Physical Demands: Must occasionally lift and/or move up to 50 pounds.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Pay: Starting pay is $15.15/hour. Pay is negotiable, up to $17/hour, for candidates with library experience.

This Posting is currently Open Until Filled