Hospitality Manager (Front of House)

Position Summary The Hospitality Manager (Front of House) leads the guest experience, front-of-house operations, and team performance to ensure exceptional service that reflects Chick-fil-A’s culture of care, speed, and excellence. This role develops leaders, builds strong teams, and drives hospitality standards. Schedule: Flexible schedule required, including mornings, evenings, weekends, and holidays. Essential Job Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.) Lead all front-of-house operations during assigned shifts Ensure outstanding guest experience and service excellence Train, coach, and develop hospitality team members and leaders Manage labor scheduling, productivity, and staffing needs Enforce food safety, sanitation, cash-handling, and service standards Resolve guest concerns professionally and promptly Oversee POS systems, cash controls, and shift reporting Maintain dining room cleanliness, organization, and appearance Partner with kitchen leadership to ensure smooth service flow Track performance metrics and implement continuous improvements Physical & Work Environment Requirements (ADA Compliant) Stand and walk for extended periods Lift up to 25 lbs with or without accommodation Bend, reach, and move throughout the restaurant Work in a fast-paced, high-volume, and noisy environment Required Qualifications Must be at least 18 years old Authorized to work in the United States 2+ years leadership experience in hospitality, food service, or retail preferred Strong communication, coaching, and organizational skills Ability to work a flexible schedule, including weekends and holidays Compensation & Benefits Competitive hourly pay within the range listed above (MA Pay Transparency Compliant) Paid training and leadership development Free meals Scholarship opportunities (where applicable) Career growth opportunities within Chick-fil-A Closed on Sunday Equal Employment Opportunity Statement Chick-fil-A Marlborough is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other protected status under federal, state, or local law. Pay Transparency Notice (Massachusetts) In compliance with Massachusetts law, this posting includes the pay range the employer reasonably and in good faith expects to pay for this role at the time of posting. Actual compensation will be based on experience, qualifications, and availability. Employment Eligibility Employment is contingent upon verification of identity and authorization to work in the United States as required by federal law. #J-18808-Ljbffr Ontario Trillium Foundation