Entry Level Member Services Rep

Job Description

Job Description

TEKsystems is looking to hire several Member Services Reps for a credit union in Kentwood, MI!

If you're seriously interested, please send your most updated resume to rsison @ teksystems.com

Job Title: Member Services Representative

Company: Community West Credit Union

Hours: M-F 8:30a-5:15pm

Start date: 07/13/2026

Location: 3 locations available (Rockford, Grandville, Kentwood)

• Rockford, MI: 3 N Monroe St., Rockford, MI 49341
• Grandville, MI: 3089 St SW, Grandville, MI 49418
• Kentwood, MI: 5801 Broadmoor Ave SE, Kenwood, MI 49512

Must haves: 

• Must have high school diploma
• Must be able to receive and express detailed information through oral and written communications
• Must have a welcoming personality as you will be greeting customers as they walk in
• 2+ years of customer service experience (face-to-face), strong personality skills and basic computer skills

Job description: 

• Provide friendly, accurate service by assisting members with routine transactions and inquiries, while also offering information on credit union products and services, to support an exceptional branch experience.
• Perform member transactions accurately using the CBX system, responding to member questions, concerns, and requests for assistance in a friendly, professional, and solution-focused manner.
• Provide information on credit union products and services, including basic knowledge of loans, business accounts, and fiduciary accounts, actively processing member checks and maintaining a cash drawer or pod, accurately balancing funds received and disbursed throughout the workday.
• Process member transaction requests, such as credit card advances, money orders, and cashier's checks in accordance with credit union procedures, collaborating with internal departments to research, resolve and follow up on member issues as needed to ensure timely and accurate resolution.
• Provided frontline support at other branch locations, as needed, to ensure adequate staffing and service coverage, participating in CWCU-endorsed community events to support the organization's public presence, performing other duties as assigned.

Interview details: virtual interview with me (Reya), phone screen with Hiring Manager, and one final round onsite interview with Hiring Manager at branch location.

Job Type & Location

This is a Contract to Hire position based out of Grand Rapids, MI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Jul 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.